Installation planning co-ordinator
Location: Castleford – Allerton Bywater Network Centre, Letchmire Road, WF10 2DB
Job Type: Permanent, Full-Time (Office-Based) Salary: 29,741.40 based on 45 hours per week
Reporting to: Operations Manager Start Date: ASAP
About Wickes Solar
Wickes Solar is one of the UK’s fastest-growing solar panel installers, helping homeowners reduce both their energy bills and carbon footprint through high-quality, affordable solar solutions.
In 2024, we entered an exciting new chapter when Wickes Group plc—the UK’s leading home improvement brand—acquired a 51% stake in Gas Fast Ltd. This investment provides Wickes Solar with national reach, industry credibility, and a pivotal role in Wickes’ expansion into the renewable energy market.
Having delivered over 3,700 installations in just two years, demand for our services continues to grow—and so does our team. We’re proud of our supportive, collaborative culture and are now looking for someone who thrives on organisation, communication, and seeing issues through to resolution.
The Role
We’re seeking a proactive and highly organised installation planning co-ordinator to play a key role in managing the planning of our Solar Installation via our sub contracted installer network, as well as stock ordering and customer support.
You will be responsible for ensuring that installations are scheduled appropriately for our customers, with the correct products delivered, and for coordinating with our subcontractor network to guarantee a seamless process, thereby achieving a high standard of customer service.
This is a full-time, office-based role suited to someone who enjoys ownership, structure, and problem-solving.
Key Responsibilities
- Utilise our internal application for all planning and administrative activities.
- Efficiently and professionally resolve all customer queries.
- Liaise with our installer network.
- Proactively contact customers via phone and email as necessary.
- Manage stock ordering to ensure timely delivery for installations.
- Provide support for any required customer return visits.
- Assist with general administrative tasks and team support duties.
What We’re Looking For
- Previous experience in customer service, administration, planning, subcontractor management
- Confident telephone manner with clear, professional written communication
- Excellent attention to detail and strong time-management skills
- Problem solving skills
- Comfortable using Microsoft Excel, email, and CRM
- Ability to handle sensitive or challenging situations calmly and professionally
What You’ll Get
- £29,741.40 salary, based on 45 hours per week
- 28 days’ holiday, including bank holidays
- An extra paid day off for your birthday
- Staff discounts
- Free on-site parking
- The opportunity to grow with a fast-moving business in the renewable energy sector
- A supportive team environment where your contribution genuinely matters
Job Types: Full-time, Permanent
Pay: £29,742.40 per year
Work Location: In person
