Join a growing managed IT provider where you'll combine service coordination with hands-on technical support in a collaborative Aberdeen team.
Service Coordinator
Status: Permanent
Location: Aberdeen
Rate: Available Upon Request
The Service Coordinator & Client Support Engineer oversees day-to-day service desk operations while delivering hands-on IT support. You'll manage ticket flow, prioritisation and escalations, ensuring service levels are met, while supporting clients directly and contributing to continuous improvement across a fast-paced managed service environment.
A growing managed IT provider is looking for a Service Coordinator & Client Support Engineer to join its Aberdeen team.
This is a central role within the support function, combining service coordination, client communication, and hands-on technical support. You'll be responsible for ensuring the smooth running of the service desk, managing ticket flow, maintaining service levels, and acting as a key escalation point.
Alongside coordination responsibilities, you'll also provide remote support where needed, making this an ideal role for someone who enjoys both organisation and technical problem-solving. You'll be working in a collaborative, close-knit team environment where ownership, communication, and service quality are key.
Main duties and responsibilities:
- Overseeing the day-to-day operation of the support desk, including ticket monitoring and allocation
- Prioritising and managing incoming requests to ensure efficient workflow across the team
- Monitoring service levels, identifying and addressing tickets at risk of breach
- Acting as an escalation point for complex or high-priority issues
- Taking ownership of critical incidents through to resolution
- Coordinating team rotas and schedule client site visits where required
- Maintaining accurate ticketing, time tracking, and documentation records
- Supporting and improving internal processes and service delivery workflows
- Providing remote support to clients across infrastructure and user environments
- Continue developing technical skills across networking, operating systems, and cloud services
Desirable Skills & Experience:
- Experience working within an IT support or service environment
- Strong organisational skills with the ability to manage competing priorities
- Excellent client-facing communication and service delivery approach
- Ability to take ownership of issues through to resolution
- Familiarity with IT service management tools and structured support processes
- Strong attention to detail and accuracy in administrative tasks
- Proactive mindset with a focus on continuous improvement
- Ability to balance coordination responsibilities with hands-on technical support
- Full UK driving licence required
TMM Recruitment
VR/32401
INDIT
Work Location: In person
