We have an exciting role on offer within our Resident and Business service as a Welfare Support Officer.
Welfare Support is part of the wider Resident and Business Support Service and provides vital services to the Council in the support of residents, particularly those that find themselves in an emergency situation.
We are looking for a dynamic, hardworking and enthusiastic person to join this small team which will encompass a wide variety of duties including providing emergency crisis support by telephone, processing applications for assistance with housing costs through the Housing Payment Scheme, verification of facts to ascertain entitlement and supporting on wider government initiatives including the Crisis and Resilience Fund and working out in the community to deliver advice and assistance to residents face to face.
The role will be challenging but also extremely rewarding, whilst being part of a busy and fast-moving environment. You will be required to deal professionally, promptly and efficiently with both internal and external queries through all customer channels covering all aspects of Revenues and Benefits Services.
You will be able to communicate effectively and build excellent relationships with a strong focus on teamwork, be well organised and ideally have experience in dealing with difficult situations through to their resolution.
If you have a ‘can do’ attitude, and are highly motivated, this role could be for you.
For more information on this role, please contact Rachael Burton, Operations Manager Benefits, on 01642 726 229.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Telephone: 01642 727088
Email: [email protected]
