Job Overview
We are seeking an experienced GP Receptionist to join our busy medical practice. The ideal candidate will have a minimum one years' experience in Primary Care, and have experience of using Systm One. They will be responsible for providing exceptional front-desk support, ensuring smooth patient flow, and maintaining efficient administrative operations. This role requires a professional, organised individual with previous office and administrative experience, who can handle a fast-paced environment with professionalism and empathy. The successful applicant will play a vital part in delivering high-quality patient care and supporting the overall functioning of the practice. This will require cross site working.
Candidates must be flexible and be able to work between the hours of 08.00am and 18.30pm on a rota basis, Monday - Friday.
Responsibilities
- Greeting patients warmly and professionally upon arrival
- Managing appointment scheduling and cancellations efficiently
- Answering incoming calls promptly and directing enquiries appropriately
- Updating patient records accurately within the practice management system
- Handling administrative tasks such as filing, data entry, and correspondence
- Managing patient enquiries both face-to-face and via telephone or email
- Assisting with the organisation of clinic workflows to optimise patient experience
- Ensuring the reception area remains tidy, welcoming, and well-stocked
- Supporting other administrative staff as required to ensure smooth daily operations
Skills
- Proven office experience, ideally within a healthcare setting
- Strong administrative skills with attention to detail and organisation
- Excellent communication skills, both written and verbal
- Ability to remain calm under pressure whilst managing multiple tasks
- Proficiency in using computer systems and practice management software
- Friendly, empathetic manner with a professional approach to patient care
- Ability to work effectively as part of a team in a busy environment
This position offers an opportunity to contribute meaningfully to patient care while working within a supportive team. The ideal candidate will demonstrate professionalism, organisational ability, and a genuine commitment to excellent service delivery.
Previous Applicants Need Not Apply
Pay: £12.71 per hour
Experience:
- working in GP Practice: 1 year (preferred)
Work Location: In person
