Job Overview
We are seeking a dedicated IT Support Engineer to join our dynamic technology team. The successful candidate will be responsible for providing comprehensive technical support across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to utilise your expertise in computer networking, hardware, and software troubleshooting within a fast-paced environment. The ideal applicant will possess strong communication skills and a customer-focused approach, delivering exceptional service to end-users and stakeholders alike.
Duties
- Provide first and second-line technical support via help desk systems such as ServiceNow and Jira, resolving issues related to hardware, software, and network connectivity.
- Assist users with desktop support across Windows and macOS operating systems, including troubleshooting Microsoft Office applications and other productivity tools.
- Manage and maintain Active Directory accounts, user permissions, and group policies to ensure security compliance.
- Support server infrastructure including Microsoft Windows Server environments, Linux systems, DNS configurations, TCP/IP settings, VPN connectivity, firewalls, and LAN/WAN networks.
- Utilise SCCM for software deployment and system updates; manage BMC Remedy for incident tracking and resolution documentation.
- Conduct hardware diagnostics and repairs on computers, peripherals, and network devices; oversee the installation of new hardware components.
- Analyse system logs and network traffic to identify potential issues or security threats; implement preventative measures accordingly.
- Collaborate with cross-functional teams to develop solutions that optimise system performance and security protocols.
- Document technical procedures and solutions clearly for future reference; provide training or guidance to end-users when necessary.
Requirements
- Proven experience in IT support roles with a strong understanding of computer networking principles such as TCP/IP, DNS, LAN/WAN architecture.
- Proficiency in operating systems including Windows (desktop and server), macOS, and Linux environments.
- Hands-on experience with Active Directory management, Microsoft Windows Server administration, VPN setup, firewall configuration, and TCP protocols.
- Familiarity with IT service management tools such as ServiceNow, Jira, SCCM, BMC Remedy; ability to document incidents accurately.
- Strong troubleshooting skills in software applications (Microsoft Office suite) and hardware components.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Analytical mindset with good problem-solving abilities; capable of prioritising tasks effectively under pressure.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Windows Server Fundamentals or similar are advantageous but not essential. This position offers an engaging environment where your technical expertise will directly impact operational efficiency while providing opportunities for professional growth within our organisation.
Work Location: In person
