Debt Collection Advisor at Jellyfish Energy
Date Posted: November 3, 2025
Salary: Up to £30,000 per year (depending on experience)
Location: In person (Newcastle)
Job Type: Full-time
About the Company: At Jellyfish Energy we aim to deliver a simple, fair, and transparent solution to energy supply. Built on and driven by a tech and data led approach, we offer direct access to unmatched reporting for both customers and partners.
Currently on an incredible growth journey, we’re looking for a personable and motivated Debt Collection Advisor to help maintain our strong financial performance while supporting customers with understanding and professionalism.
Why work with us?
Scale With Us: As our team and customer base continue to grow, we’re looking for people who will embrace opportunities to contribute to innovative solutions and impactful progression at Jellyfish Energy.
Our Culture: Collaborative, innovative and inclusive, Jellyfish Energy strives to create a supportive environment for our team which encourages growth and innovation.
Your Voice Matters: We value ideas and empower everyone to contribute to a meaningful change. Therefore, we regularly offer opportunities for our team to provide feedback on various aspects of life at Jellyfish. Whether it’s specific job tasks or broader aspects of our office culture, we ensure that everyone has a voice.
Key Responsibilities:
- Manage a portfolio of customer accounts to ensure outstanding balances are collected efficiently and within agreed timelines
- Contact customers via phone, email, and written correspondence to arrange payments and resolve overdue accounts
- Investigate and resolve billing or invoice disputes, ensuring a positive customer experience
- Work closely with the billing, customer service, and finance teams to manage queries and streamline the debt collection process
- Monitor aged debt, identify high-risk accounts, and escalate where necessary
- Maintain detailed records of all customer interactions and payment agreements
Qualifications & Skills:
- Proven experience in debt collection or credit control (1 year’s experience is essential)
- Excellent communication, negotiation, and customer service skills
- Strong organisational skills with the ability to prioritise workloads effectively
- Proficient in using financial systems and Excel
- Knowledge of the utilities or water sector is an advantage but not required
- Positive attitude, proactive approach, and strong team ethic
What We Offer:
- Competitive salary of up to £30,000 per year, depending on experience
- Opportunities for professional growth within a rapidly expanding business
- Performance-based salary progression
- A collaborative, inclusive, and innovative workplace where your voice is valued
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
