Company Overview
DIY-Kitchens is the world's biggest online kitchen retailer, a family-owned business with three world class, state of the art manufacturing sites in Yorkshire. We’ve been manufacturing our kitchens since 1982 and we pride ourselves on producing stunning kitchens that our customers love, finished to the highest standard and built to last.
We’re rated “Excellent” by our customers on Trustpilot and have even been awarded “Best Rated Kitchen Brand” By Which? magazine. We now have a number of exciting opportunities for you to join our team of 600+ colleagues and grow your career with us – in return we’ll reward you with some fantastic benefits and a great future with a friendly, dynamic company.
This is a hybrid role with a 4 on 4 off shift pattern - hours between 08:00 - 18:00.
WHAT YOU WILL BE DOING AS A PRODUCT CHECKER
Responsibilities
- Ensure all customer orders are checked for errors and any issues highlighted. This role is the last port of call prior to orders being manufactured so accuracy is paramount
- You will be responsible for sending and responding to queries sent through the online support ticket system and may be required to call customers if clarity cannot be achieved via message system
- Ensure all queries are dealt with professionally and in a timely manner
- Offer problem solving solutions and follow up with customers with a ‘can do attitude’
- Be able to work at a fast pace whilst maintaining accuracy
ABOUT YOU
- Experience within the kitchen industry is a must (ideally exceeding 1 year)
- Be empathetic and a problem solver
- Confident IT Skills - able to navigate through various computer systems
- Strong attention to detail
- Be able to communicate in a confident, clear and friendly manner
- The ability to remain calm under pressure in a fast-paced environment
- Flexibility towards working hours as payback days are scheduled to meet the companies requirements
- Positive attitude towards work
BENEFITS
- Pension scheme
- Family run business
- Weekly pay
- 2-week training programme inhouse
- A company laptop will be provided. As this is a hybrid role, you will be supplied with all necessary equipment for the days you are working from home.
Hybrid (Working from Home)
Pay: £14.50 per hour
Benefits:
- Free parking
- On-site parking
- Work from home
Application question(s):
- Are you comfortable working 4 on 4 shifts including evenings, weekends and Bank Holidays
Experience:
- Customer service: 1 year (preferred)
- Microsoft Office: 1 year (preferred)
- kitchen manufacturer industry : 1 year (required)
Work Location: Hybrid remote in Featherstone WF7 6EP
