Join a leading contractor delivering essential social housing improvement works across Sheffield as their dedicated resident liaison.
Customer Liaison Officer
Location: Sheffield
Contract: Temporary initially 6 months, with a view to extend
Hours: Monday-Friday, 8:00am-4:30pm
Rate: £14 - £15.50 per hour dependent on experience
Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?
Are you able to converse with customers from a range of backgrounds and are you able to deal with complaints in a professional manner?
We are working with a leading contractor who works on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Sheffield.
As a customer liaison officer, you will:
- Be the first point of contact for residents during scheduled works
- Make sure that residents are informed and happy with all updates
- Respond to complaints and issues that arise
- Keep detailed reports of resident feedback
- Attend site visits with the site manager and conduct progress surveys when required
As a customer liaison officer, it is required that you:
- Have excellent face to face and telephone communication skills
- Have experience within social housing, and ideally construction/repairs teams
- Have a full clean driving licence
- Have a clean criminal record for DBS checks
If you're an experienced Customer Liaison Officer looking for an opportunity with long-term potential, we'd love to hear from you. Please apply with your up-to-date CV.
RLO, TLO, CLO, Resident liaison officer, Tenant liaison officer, Customer liaison officer, housing, repairs, property
What happens after I apply?
You’ll be contacted by one of our experienced consultants, who will take time to understand your skills, experience, and what you want next. They’ll then match you to suitable roles and guide you through every stage of the process.
Will I be paid on time?
Yes. Daniel Owen has built its reputation on reliability and you’ll always be paid correctly and on time for the hours you’ve worked. We have a full UK staffed operations team to handle queries and ensure you can connect to real people when you need to.
What support do workers receive once placed?
You’ll have a dedicated consultant for any questions or issues, a fully staffed operations team, plus access to our Daniel Owen All Stars rewards scheme, Worker of the Year Awards, Worker of the Month accolades and strong aftercare support.
