We are a successful and growing payroll company based in Exeter city centre, looking for an experienced, organised and motivated Office Manager / Personal Assistant to join our team.
Reporting directly to the Managing Director, this is a key leadership role responsible for the smooth day-to-day operation of the business. As well as providing high-level support to the Managing Director, you will supervise and support the office team, drive continuous improvements, champion compliance, and help deliver an exceptional customer experience.
This is an ideal opportunity for someone who enjoys leading people, improving processes, and thrives in a fast-paced environment where priorities can change quickly.
Key Responsibilities
- Act as the primary support to the Managing Director, providing confidential and proactive administrative and organisational assistance.
- Oversee the day-to-day running of the office, ensuring operations are efficient, productive and well organised.
- Supervise, motivate and support the office team, encouraging high performance, accountability and professional development.
- Lead by example, fostering a positive, collaborative and customer-focused working culture.
- Manage workloads across the team, ensuring deadlines are met and resources are effectively allocated.
- Drive business improvements by identifying opportunities to enhance processes, increase efficiency and embed best practice.
- Support the implementation of new systems, procedures and ways of working, helping the team adapt positively to change.
- Champion excellent customer service by ensuring client enquiries and issues are handled professionally, promptly and effectively.
- Monitor service standards and work with the team to continuously improve the customer experience.
- Ensure compliance with company policies, payroll procedures and relevant employment and data protection legislation.
- Promote a strong culture of legal and regulatory compliance, ensuring processes are followed accurately and consistently.
- Assist with payroll administration and compliance activities where required.
- Coordinate meetings, manage diaries, prepare reports and maintain accurate business records.
- Build strong relationships with clients, suppliers and colleagues, acting as a professional ambassador for the business.
About You
The successful candidate will be an organised and confident leader who enjoys supporting others while maintaining high operational standards.
You will have:
- Previous experience in an Office Manager, Operations Manager, Personal Assistant or similar leadership role.
- Experience supervising, mentoring or managing a team.
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
- Excellent communication and interpersonal skills.
- A proactive approach with the confidence to make decisions and solve problems.
- Experience driving change and implementing improvements to business processes.
- A passion for delivering outstanding customer service.
- A strong understanding of the importance of legal, regulatory and procedural compliance.
- Excellent IT skills, including Microsoft Office.
- The ability to remain calm, flexible and organised in a busy environment.
Desirable
- Knowledge of payroll processes and payroll legislation.
- Experience working within a payroll, finance, HR or professional services environment.
- Familiarity with compliance requirements, including employment legislation, GDPR and payroll-related regulations.
- Experience supporting organisational change or continuous improvement initiatives.
What We Offer
- A full-time, office-based role in Exeter city centre.
- The opportunity to work closely with the Managing Director and play a key role in the continued growth and success of the business.
- A varied and rewarding leadership position with real responsibility and influence.
- A supportive, professional and friendly working environment.
- Competitive salary, dependent on experience.
- Opportunities for ongoing learning, development and career progression.
If you are a proactive leader with excellent organisational skills, a passion for people management, customer service and compliance, and the drive to help a growing business succeed, we would love to hear from you.
Pay: £28,000.00-£30,000.00 per year
Work Location: In person
