Company Overview
NIC Services Group is an award-winning multi-service provider in the facilities sector, offering solutions from cleaning to security and catering. With over 50 years of industry leadership, we are committed to excellence and supporting diverse organizations across various sectors.
Are you passionate about people, proactive in problem-solving, and ready to level up your career?
Join us as an Operations Support Supervisor and become a key player in shaping how we support, manage, and empower our workforce.
Why this role?
This is your chance to make a real impact. You’ll provide expert support to the administration team, the field-based team and site-based Colleagues ensuring a smooth service can be provided to our clients.
Job objective and responsibilities:
- To assist with the day-to-day supervision of a team of administrators who are supporting our field-based colleagues, Managers and Directors
- To ensure that the team’s workload is prioritised in order of importance.
- To ensure work is covered effectively during staff absence to ensure the smooth running of the department.
- Provide administrative support to the Operational Management teams.
- Handle queries and complaints with professionalism and sensitivity.
- Regularly create, maintain and improve reports to support the services delivered by our teams.
- Support service improvement initiatives and team development.
- Develop and implement operational procedures to improve efficiency.
What we’re looking for:
- 1 - 3 years management and supervisory experience in facilities or support services.
- Strong communicator with a sharp eye for detail and a calm approach under pressure
- Experience managing multiple priorities in a fast-paced, high-impact environment
- Excellent Excel knowledge and understanding
Skills & Attributes:
- Self-starter with a ‘can do’ attitude.
- Tech-savvy: confident using Microsoft Office
- Great at building relationships and influencing others.
- Discreet, empathetic, and highly professional
- Resilient, assertive, and solutions-focused
- Excellent communication skills in English
- Strong analysis and organizational skills.
- Ability to lead diverse teams effectively.
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
Benefits:
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
