Front of House Officer - Customer Service blend role of Porter and Messenger service duties on MOPAC Staff to the MPS Sites.
Job objectives and responsibilities:
As part of the FOH support team, to act as a focal point for receiving Guests, Visitors and external MOPAC Staff to the MPS Sites.
- To undertake all aspects of the reception Porter and Messenger services:-
- Greet visitors, answer the telephone, check identities and issue passes, host visitors as required, to exit visitors and to ensure that all operational procedures are followed
- Set up Rooms and venues as requested, assist the site management to relocate furniture and items as per requests
- To receive all the internal and external mail for the site, check, divide and distribute the posts to the personal onsite accordingly, collect all the letter to be franked accordingly before
- To provide support to the customer services team as required
Main duties:
To undertake all duties as described and in accordance with the Reception Procedures Manual.
- To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.
- To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
- To be readily able to answer any questions and / or find out the answer promptly
- To receive and look after guests until they are met by their host.
- To ensure that the security of the premises is maintained as far as is practicable
- To maintain a quality reception area
- To provide a booking service for rooms
- To provide a helpdesk service for reactive maintenance
- To maintain the telephone system as directed
- To liaise with the customer services team with regard to customer care
- To administer the delivering and collecting of company
- Setting up of meeting room space to the clients specification requirements
- Provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms
- Take delivery of post both internal/external
- Delivering post around the building to different departments
- Use of franking machine and other equipment to send post.
- Use of computer to answer email queries.
- Report any building faults or H&S concerns.
- Undertake such other duties as may reasonably be required.
- Sorting post ready for collection.
- To be accountable for security and safe keeping of all stock and equipment within your area of responsibility
- To comply with the Clients policies on Recycling and waste disposal.
- To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
- Replenish equipment and crockery etc that is required for service, before, during & after service.
- Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
- Ensure you comply with the current dress and personal hygiene regulations.
- Attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development
- To undertake other reasonable tasks as requested.
Person Specification:
Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone
- Intermediate level Microsoft applications skills – outlook, word, excel
- Flexible and willing approach to work
- Ability to work on own initiative
- Enthusiastic and Hardworking
- Good time keeper
- Must be reliable and well organised
- Good standard of general education
- Good communication skills - specifically verbal preferably with a second language`.
