At Radnor Hills, we’ve been crafting award-winning soft drinks for over 35 years using pure spring water sourced just metres from our site. From bottled and canned drinks to TetraPak products, we proudly supply schools, shops, and supermarkets across the UK.
Join the Team at Radnor - IT Support Specialist
As IT Support Specialist at Radnor Hills, you’ll be based on site and will provide first-line technical support to employees with software, hardware, network and business applications ensuring smooth and efficient operations. This role offers plenty of variety – from supporting office-based colleagues to heading out on site to solve IT issues in our warehouses – you will certainly be kept busy.
You will troubleshoot issues, maintain IT systems, and contribute to continuous improvement of our IT operations.
Main Duties Will Include:
- To manage all configurations within the Microsoft Business Central system. Conduct regular audits and checks to maintain the integrity of the stock data and identify user errors.
- Address and resolve any issues that may arise during shifts promptly and support in training end users and assist in troubleshooting issues.
- Work with IT to implement security measures and updates for the system and proactively identify areas for improvement in processes.
- Diagnose and resolve incidents involving Windows, macOS, mobile devices, printers, WMS scanners and business applications.
- Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Candidate Requirements
· GCSE English and Maths.
· Ideally you will have some experience in an IT support or service desk role however, you might be someone with a keen interest and be able to demonstrate a solid IT competency.
· Experience using and trouble shooting skills across Windows 11, Office 365 and common enterprise applications.
· Back-end system configuration.
· Problem solving mindset with attention to detail.
· Excellent interpersonal and communication skills.
· Positive attitude.
Hours and Location
For this position you must be able to commute to our main site in Knighton, Powys and be happy to work 12-hour day shifts (0600-1800) on a 4 on, 4 off rota basis once the initial induction period is complete.
If you have what it takes to join our team, we’d love to hear from you! If you wish to apply, please send your current CV and covering letter stating your salary expectations.
Job Types: Full-time, Permanent
Pay: From £13.76 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Application question(s):
- Are you able to reliably commute to our site in Heartsease, Knighton, Powys, LD7 1LU?
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
