Location: Osterley
Salary: Competitive
Working Hours: 0800 to 1700 Mon to fri
Benefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
- Self-starter who is happy to provide a first draft quickly and to iterate multiple times to perfect a particular communications piece on time
- Technologically competent and willing to dive into new processes and systems to test and experiment; focused on results in a fast-moving, hands-on environment
- Sound judgment to drive communications initiatives, with excellent skills in stakeholder management, networking and relationship-building
- Responsible for creating, managing, updating and communicating content across platforms (website, email, One Data World) and social media channels on an ongoing basis
- Create and issue a quarterly account newsletter using content and contributions from across the account team and internal and external updates
- Support the team in enhancing their communication skills by helping to write/edit communications, publications and provide feedback and guidance
- Develop and implement effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction
- Prepare detailed communication and account media activity reports
- Liaise with internal communication and marketing colleagues to ensure consistency and maximise reach and audience through internal and external channels
- Plan and manage the design, content and production of all marketing materials in line with EMCOR Policy
- Work with internal and external marketing departments to generate new ideas and strategies
- Create communication and marketing strategies for new products, launches, events, and promotions
- Respond to communication-related issues in a timely manner
- Develop content and direct creative execution to provide a consistent, targeted, and impactful messaging
- Identify and present opportunities for consistency in messaging and customer experience across all channels from in-house platforms to signage
- Develop an understanding of account objectives/initiatives to inform and shape communications aimed at maximising team effort, contribution and achievements in line with goals
- Stay informed of developments in the field of marketing and communications within the industry to foster ideas and innovation
- Facilitate the account Voice of the People forum, ensuring all teams are represented and act as the spokesperson for their team members in the forum, canvassing for thoughts, ideas and contributions in between meetings
- Own and lead the account Culture Change Program alongside the Account Director and Account Manager
- Act as the conduit between the Voice of the People forum and account SLT to ensure ideas and proposals are harnessed, assigned tasks are communicated, actioned and progressed and engagement is meaningful and aligned with account strategies
- Support HR activities, investigations, meeting support as required
General
- Knowledge and experience of facilities management in practice and in complex environments
- Familiar and competent in the use of social media channels
- Competent in the use of IT applications i.e. Word, Excel and Power Point
- Strong, versatile copywriting skills
- Good organisational planning and coordination skills
- Ability to multi-task and re-prioritise as needed
- Desire to take full ownership of assigned projects and can work independently
- Ability to manage multiple projects simultaneously
- Possesses a sense of urgency; self-motivated and detail-minded
- Strong interpersonal skills and ability to build collaborative relationships
- Good verbal presentation, group dynamic and facilitation skills
- Proactive approach in resolving problems and issues
Competency Behaviours
- Develop and use clear criteria for guiding decisions (e.g. resources, constraints, organisational values)
- Adjust strategies to align with changes in the environment
- Adopt means of communication and interaction that suit different cultures
- Maintain ongoing understanding of innovation and developments in communications and media industry to ensure innovation is introduced into the account messaging
- Produce imaginative or unique responses to a problem and consider alternatives before settling on a solution
- Develop new approaches to improve or replace existing processes, procedures or systems
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
- Industry leading maternity & paternity policies
- Refer a friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive learning & development opportunities, including opportunities for progression
- Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
- Bike To Work Scheme
- Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
- Dental scheme
- Access to health assessments
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries
