Join a vital public service team providing essential 24/7 support to Derby residents through emergency response coordination and telecare services.
Contract to start ASAP until 23-08-26 with a possible extension.
Responsibilities
- Work a rotational shift pattern covering days, afternoons and evenings on a rota basis including weekends and bank holidays 365 days of the year
- Contribute to the effective running of the service area through attendance at meetings and training events as required including attendance on non-designated working days or during the day
- Provide a professional repair service by dealing sensitively with a diverse customer base and by maintaining confidentiality at all times, responding and prioritising repair calls by assessing the reason for the call, its urgency and to take prompt and appropriate action in accordance with procedures and instructions
- Daily test at commencement of shift all telephones are operating and Carelink mobile telephones are fully charged and operating
- Provide out of hours call handling for Derby City Council (DCC) services, Derby Homes, Housing Associations, and adult services emergency duty team to prevent escalation of problems or crises
- Answer all telephone calls professionally and respond to calls out of hours for Design and Property services, Home First Support Workers, Careline and any other council services that Carelink provide a service for taking the appropriate action passing on requests to the appropriate contractor, council department or council officer, in accordance with instructions given
- Follow the set process and procedures for Derby Homes and DCC Design and Property Services to resolve any emergency repairs
- Liaise with all contracted trade operatives
- Liaise with Derby Homes On Call Manager when required in line with set procedures
- Accurately document on all relevant systems all repairs calls and actions taken including calls where no further action has been taken
- Update repairs and design and property spreadsheets and response logs and incident logs daily
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
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Pay: £13.69 per hour
Work Location: In person
