Job Summary:
We are seeking a proactive and customer-focused Customer Service Assistant to join our dynamic, style-focused clothing and accessories retailer located in the heart of Birmingham. We pride ourselves on offering the latest trends alongside exceptional, personalized customer service. We are looking for an enthusiastic and approachable Customer Service Assistant to join our growing team and help create an unforgettable shopping experience for our local community and visitors.
Key Responsibilities
- Customer Experience: Act as the first point of contact, greeting every customer with a warm and genuine welcome. Offer styling advice, help customers locate sizes, and provide a high standard of personalized service on the shop floor.
- Fitting Room Management: Maintain a clean and organized fitting room area. Assist customers with alternative sizes and styles while respecting their privacy and time.
- Sales and Till Operations: Process transactions accurately and efficiently using the point-of-sale (POS) system. Handle cash, card payments, exchanges, and refunds with professionalism.
- Visual Merchandising & Store Standards: Ensure the shop floor, window displays, and till areas are tidy, fully stocked, and visually appealing at all times.
- Product Knowledge: Maintain an up-to-date understanding of current fashion trends, new arrivals, and store promotions to confidently answer customer queries.
- Stock Management: Assist with stock deliveries, unpacking, ticketing, and organizing inventory in the stockroom.
What We Are Looking For
Experience & Skills: Previous experience in retail or customer service is highly desirable (fashion/accessories background is a major plus). Excellent verbal communication and active listening skills. Confidence in using tills and handling basic mathematical transactions. Ability to thrive in a fast-paced retail environment, particularly during busy weekend or holiday shifts.
Personal Attributes:
- A genuine passion for fashion, styling, and helping people feel their best.
- A proactive, "can-do" attitude with strong team spirit.
- Reliable, punctual, and adaptable to changing store needs.
What We Offer
- Generous Staff Discount: [30%] off all clothing and accessories.
- Flexible Working: Shift patterns designed to offer a healthy work-life balance.
- Career Progression: Ongoing training and opportunities to step up into visual merchandising or supervisory roles.
- Vibrant Work Environment: Join a friendly, supportive team in the bustling center of Birmingham.
How to Apply:
Please complete the application form provided alongside this job description and submit a
clear photo of your ID to our email [email protected]
Our Company:
E-Smart Commerce Ltd is a premier online retailer offering a curated selection of stylish
clothing, high-quality cosmetics, and exquisite jewelry. We provide customers with a seamless
shopping experience for their lifestyle needs, focusing on trend-forward merchandise and
exceptional customer service. Our mission is to inspire self-expression and empowerment
through our diverse product offerings, helping you discover your signature look from the
comfort of your home.
Our company's ethics are built on a foundation of integrity, transparency, and respect for
people and the planet. We are committed to conducting business responsibly, ensuring that
every product, from our clothing to our cosmetics and jewelry, meets high ethical standards.
Pay: £24,420.00-£30,796.80 per year
Work Location: In person
