Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.
As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.
Main purpose of the role
We have a great opportunity for a Customer Liaison Manager to join our Customer Care team within our new established South West region, with the regional office based in Bristol. With a strong pipeline of secured land, it’s an exciting time to join the business as the region builds their presence in the South West.
Due to the nature of the role, the candidate will spend most of their time at allocated sites, ensuring our homes are defect free before and after our customers move into their new home. Sites include Weston Super Mare, Bristol, as well as upcoming sites in Swindon and Warminster.
Reporting into the Customer Services Director, the successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions to maintain our 5-star builder and a leader in Customer Service in the homebuilding industry. They will carry out quality control inspections across dedicated sites, liaising with internal and external stakeholders to ensure completion of agreed defect rectification.
The Customer Liaison Manager will also record the results of the inspections and report back to stakeholders on outcomes, attending and chairing weekly sales and construction meetings, attending NHBC claim investigations as and when required, ensuring all findings are recorded in the appropriate systems.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Experience within a similar role in the housebuilding/construction industry (Customer Relationships Manager, Quality Assurance Inspector etc.) is essential, as well as the desire and ability to work between allocated sites. A full UK driving license is required to be able to do so, and a company car or car allowance will be provided.
If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact [email protected]
- Competitive rates of pay
- Smart Holidays
- Company Pension Scheme
- Cycle to Work Scheme
- 5% discount on a Keepmoat home
- Exclusive offers and discounts
- Life Assurance and Health Assessments
- Employee Assistance Programme
- Volunteering Day and Payroll Giving
- Development opportunities to progress your career
Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.
- Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
- Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
- Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
- Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.
At Keepmoat, we believe that diversity makes us stronger. We are committed to creating an environment where colleagues feel they belong. We recognise the importance of building a workforce that reflects the diverse communities we serve.
We welcome applications from all suitably qualified candidates and are dedicated to ensuring our recruitment process is fair, accessible and free from discrimination. We are all about creating an inclusive workplace where everyone feels respected, valued and empowered.
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact [email protected]
