Administrative Assistant
Salary: £24,000 per annum
Location: Stokesley (Office Based)
Hours: Monday to Friday, 10:00am to 5:00pm (1-hour unpaid lunch break)
About Us
We are a digital agency providing website development, digital marketing and support services to businesses across a range of industries.
We are looking for an organised and reliable Administrative Assistant to support the day-to-day running of the business.
About the Role
This is a varied administrative role working closely with the Company Director. You will assist with client communications, administration, project coordination and general office duties, helping to ensure the business operates efficiently on a day-to-day basis.
The successful candidate will be highly organised, have excellent attention to detail and be comfortable managing a range of tasks while maintaining a professional approach when dealing with clients and colleagues.
Key Responsibilities
- Answering incoming telephone calls and handling enquiries in a professional manner.
- Acting as a first point of contact for clients and directing enquiries where required.
- Assisting with the onboarding of new clients.
- Maintaining and updating client records and internal systems.
- Responding to client enquiries and providing updates where required.
- Managing inboxes and directing enquiries appropriately.
- Assisting with project administration and tracking the progress of ongoing work.
- Liaising with internal team members to ensure information is communicated effectively.
- Scheduling meetings and maintaining diaries.
- Reviewing information and documentation before it is shared with clients.
- Monitoring ongoing projects and following up with clients and team members to keep work moving forward.
- Assisting with the scheduling and management of social media content.
- Supporting website content updates and other digital administrative tasks where required.
- Supporting the Company Director with day-to-day administrative tasks.
- Raising and issuing client invoices.
- Assisting with the management of invoice records and payment tracking.
- Liaising with clients regarding invoices and outstanding payments where required.
- Assisting with the maintenance and improvement of internal processes.
- Providing general administrative support across the business.
Skills & Experience
Essential
- Excellent organisational skills.
- Strong written and verbal communication skills.
- Excellent telephone manner.
- Strong customer service skills.
- Ability to remain professional and calm when dealing with challenging enquiries.
- Good attention to detail.
- Ability to prioritise tasks and manage workload effectively.
- Professional and confident manner.
- Good knowledge of Microsoft Office, including Word, Excel and Outlook.
- Ability to work independently and as part of a team.
Desirable
- Previous experience in an administrative or office-based role.
- Experience using CRM
- Experience dealing with customers or clients.
- Experience using social media platforms in a business environment.
- Experience using WordPress to update and manage website content.
- Knowledge of websites, digital marketing or online systems would be advantageous but is not essential.
Personal Qualities
- Organised and dependable.
- Professional and approachable.
- Positive attitude and willingness to learn.
- Strong attention to detail.
- Comfortable working in a busy environment and managing a variety of responsibilities.
- Able to remain calm, professional and solutions-focused when dealing with challenging situations or client enquiries.
- Resilient and confident when managing competing priorities and deadlines.
What We Offer
- Salary of £24,000 per annum.
- Office-based role in Stokesley.
- Free onsite parking.
- Company pension scheme.
- 20 days annual leave plus bank holidays.
- Opportunity to develop new skills and gain experience across different areas of the business.
Pay: £24,000.00 per year
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Stokesley TS9 5PT: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
