Job Introduction
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve
Redditch Borough Council is looking to recruit an experienced and motivated Temporary Accommodation Officer to suport a busy Temporary Accommodation service.
This is a key frontline role providing safe, suitable temporary accommodation across the borough for households experiencing homelessness and acts a key link between the residents and homeless officers
Key Responsibilities
-
Carry out regular visits to temporary accommodation properties to assess condition, occupancy, and compliance
-
Ensure properties meet health & safety standards through regular inspections
-
Identify maintenance issues, disrepair, and safeguarding concerns, escalating where necessary
-
Manage occupation charge accounts and take action as required
-
Support placements by verifying suitability of accommodation for households
-
Maintain accurate records of visits, inspections, and follow-up actions and meet performance targets
-
Support the team leader and homelessness team with placement decisions
-
Support vulnerable households, referring to appropriate statutory and voluntary services where needed
-
Monitor occupancy levels and report unauthorised use or breaches of agreement
-
Work collaboratively with internal and external agencies
-
Assist with move-on planning and reducing reliance on temporary accommodation
Due to the operational demands of the service this post is predominantly field based
Skills & Experience
-
Experience in temporary accommodation, tenancy management, or a housing related field (essential)
-
Confidently apply and interpret homelessness legislation and temporary accommodation duties (essential)
-
Strong communication and interpersonal skills
-
Ability to deal confidently with vulnerable clients and challenging situations
-
Good attention to detail and accurate record keeping
-
Ability to prioritise workload and manage a field-based role effectively
-
Full UK driving licence (or ability to travel between properties)
Additional Information
The Councils offer a range of staff benefits:
-
pension
-
generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
-
flexible working, where appropriate
-
Employee Assistance Programme
-
access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
Closing date for receipt of completed applications: 5 July 2026 (Midnight)
What next
Need further information? please contact Sam Wilkes (recruiting manager) on : 07984 082789 or email [email protected] or email [email protected]
If this role interests you please use the 'Apply Now' button
For a full list of our current vacancies why not visit our WM Jobs Recruiter Page
