Job summary
This is a full time role, working within the Aftersales team at our Grantham Branch, we are looking for a customer focused, organised and reliable team member to support our service department.
This is a fast-paced, high-pressure role at the centre of a busy service and repair department. The Service Receptionists are responsible for managing all front-of-house and administrative functions, whilst ensuring the smooth coordination with the workshop team. Strong communication skills are essential.
The role requires the ability to work under pressure, manage multiple tasks simultaneously, and deal with high volumes of customer interaction. No two days are the same, and workload can be demanding, particularly during peak seasons.
Key Responsibilities
Customer Service
- Manage a high volume of customer enquiries (face-to-face, phone, and email)
- Book in caravans and motorhomes for servicing and repairs
- Accurately record faults and customer concerns in a busy environment
- Provide regular updates and manage customer expectations
- Handle complaints and challenging situations professionally
Vehicle Checks & Yard Duties
- Complete condition checks upon accepting a vehicle – identifying and recording damages or issues
- Be prepared to work outside in all weather conditions when required
- Liaise with the workshop regarding vehicle status and location
Workshop Scheduling
- Maintain and control a busy service diary
- Schedule jobs based on technician availability and job complexity
- React quickly to delays, additional work, and changes
Workshop Liaison
- Act as the key link between customers and technicians
- Monitor job progress throughout the day
- Ensure technicians receive clear and accurate job information
Administration
- Create and update job cards accurately
- Maintain customer and vehicle records – ensure all documentation is completed correctly and on time
- Ensure payments are processed in a timely manner
Skills & Experience
- Proven ability to work in a busy, fast-moving environment
- Strong organisational and multitasking skills
- Excellent communication and customer service skills
- Ability to remain calm under pressure
- High attention to detail
- Basic technical understanding (or willingness to learn)
- Previous experience in a similar role desirable
Key Behaviours
- Resilient and able to handle pressure
- Proactive and able to take ownership
- Team focused with strong communication
- Reliable and adaptable
Performance Expectations
- Ability to manage a heavy and varied workload
- Accurate and efficient job handling with minimal errors
- High levels of customer satisfaction
- Strong coordination with the workshop
Working hours
- Week B: Tuesday to Saturday, 08:30 – 17:30 (including a 30-minute break)
Job Type: Full-time
Pay: From £12.71 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
