Job Title: Complaints Handler/Service Advisor
Location: Spalding
Salary: £26,500- £30,000per annum
Job Type: Full-time
Job Description: Job Title: Complaints Handler/Service Advisor
Location: Spalding
Company: 1Stop Car Sales
Join the Team at 1Stop Car Sales
1Stop Car Sales is a fast-growing, customer-focused dealership looking for a professional, organised, and customer-oriented individual to join our team in a unique hybrid position combining Complaints Handling, Service Advising, and Administrative Support.
This is an excellent opportunity for someone who thrives in a busy environment, enjoys problem solving, and takes pride in delivering outstanding customer service.
Position
Complaints Handler / Service Advisor / Administrator
Location: Spalding, Lincolnshire
Job Type: Full-Time, Permanent
Hours: Monday – Friday with occasional Saturday cover as required
Salary: Competitive, dependent on experience
About the Role
This varied role sits at the heart of our aftersales and customer service operations. You will be the first point of contact for customers, managing enquiries, handling complaints professionally, coordinating vehicle repairs and maintenance, and ensuring all administration is completed accurately and efficiently.
No two days are the same, making this an ideal role for someone who can multitask, remain calm under pressure, and provide exceptional customer care.
Key Responsibilities:Complaints Handling
- Manage customer complaints from receipt through to resolution.
- Investigate issues thoroughly and professionally.
- Maintain accurate complaint records and correspondence.
- Work closely with management and departments to achieve fair outcomes.
- Ensure complaints are handled in line with company procedures and consumer legislation.
- Identify recurring issues and recommend improvements.
Service Advisor Duties
- Book vehicles in for servicing, inspections, repairs, MOTs, and warranty work.
- Liaise with customers regarding vehicle progress and updates.
- Coordinate workshop schedules and technician workloads.
- Prepare estimates and repair authorisations.
- Ensure customers receive excellent communication throughout the repair process.
- Handle warranty enquiries and aftersales support.
Administration Duties
- Process invoices, job cards, service records, and customer documentation.
- Maintain accurate vehicle and customer databases.
- Assist with vehicle file compliance and record keeping.
- Support management with reporting and general office administration.
- Manage emails, telephone enquiries, and customer correspondence.
- Ensure all paperwork is completed accurately and in a timely manner.
What We're Looking ForEssential Skills
- Excellent communication and customer service skills.
- Strong organisational and administrative abilities.
- Professional and confident telephone manner.
- Ability to manage multiple tasks and prioritise workload.
- Good computer literacy, including Microsoft Office.
- Strong attention to detail.
- Ability to remain calm and professional when resolving customer issues.
Desirable Experience
- Previous experience as a Service Advisor.
- Complaints handling or customer resolution experience.
- Motor trade or automotive industry experience.
- Knowledge of consumer rights and warranty processes.
- Experience using dealer management systems.
What We Offer
- Competitive salary package.
- Long-term career opportunity within a growing company.
- Supportive and friendly team environment.
- Ongoing training and development.
- Varied and rewarding role with genuine responsibility.
- Staff discounts and company benefits.
Job Type: Full-time
Pay: £26,500.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Licence/Certification:
- Driving Licence (required)
Work Location: In person
