Job Introduction
Apprentice Residential Support Worker (No Prior Experience Required) – Kyloe House Secure Children's Home
Location: Kyloe House, Netherton Park, Stannington, Morpeth, NE61 6DE
Interview Date: 16th July 2026
Salary & Benefits
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Salary:£25,583 – £25,989 (Band 3)
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Out-of-Hours Enhancements:£2,623– £2,665per annum
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Sleep-in Payment:£43.12 per shift
Additional Benefits
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Fully funded Children, Young People and Families Practitioner Level 4 Apprenticeship
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Enhanced pay for evenings, weekends, and sleep-in duties
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Access to Northumberland County Council staff benefits, including:
- Local Government Pension Scheme
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Discounts at leisure and cultural venues
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Free onsite gym access
About Us
Kyloe House provides a safe, structured and nurturing environment for young people who have experienced significant challenges. Many arrive feeling unsafe, mistrustful, or overwhelmed, and their emotions can change quickly throughout the day. We use a trauma‑informed approach, recognising each young person’s individual needs, strengths and potential.
Relationships are central to our work, but they take time, patience and consistency. Some days are emotionally demanding; others are incredibly rewarding. Progress is rarely linear.
Our aim is not just to provide care, but to help young people feel safe, understood, and capable of achieving positive outcomes in their lives.
What This Apprenticeship Is
This is a training role. You will not join as a fully qualified Residential Support Worker. You will learn gradually through shadowing, structured training, and a fully funded Level 4 apprenticeship. You will always work alongside experienced staff and will be supported every step of the way.
About the Role
This is a fantastic opportunity to begin a rewarding career while gaining a recognised qualification. As an apprentice, you will gradually build your confidence and skills. You will not be expected to manage complex situations alone. You will work as part of a supportive team, shadowing experienced staff, learning routines, and developing the practical skills needed to progress into a qualified Residential Support Worker role.
This is a rewarding but demanding role. The young people we support have often experienced trauma, loss, or instability, which can sometimes present as:
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Strong emotions, including anger or distress
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Challenging, confrontational, or disruptive behaviour
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Periods of disengagement or difficulty building trust
You will need to remain calm, patient, and professional in emotionally charged situations, and be able to work as part of a team to maintain a safe environment. This role is not always easy—but for the right person, it is deeply meaningful. You will have the opportunity to build trust, support change, and help young people move towards a more positive future.
A Realistic Look at the Work
We want you to join us with a clear understanding of the role. This work is meaningful, but it is not easy.
You may experience situations such as:
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Supporting a young person in emotional crisis, including anger, tears, or complete disengagement
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Plans changing suddenly due to risk, mood, or safeguarding needs
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A young person making progress one day and stepping back the next
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Managing confrontational or disruptive behaviour as part of a team response
You will also be involved in practical, everyday tasks:
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Preparing meals, supporting routines, and keeping shared spaces clean
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Completing detailed written records after incidents or key events
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Being physically active throughout the shift—moving around the unit, supporting activities, and responding quickly when needed
What You Can Expect as an Apprentice
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A structured induction and shadowing periodbefore taking on responsibilities
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Regular protected learning timefor your Level 4 apprenticeship
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Close supervision and coachingfrom experienced Residential Support Workers
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Gradual exposureto more complex tasks as your confidence grows
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Clear progression milestonesso you always knowwhat’sexpected at each stage
Working Pattern
Flexible shift pattern including early, late, and sleep‑in shifts.
Shifts can be long and fast‑paced, and sleep‑ins form a regular part of the rota. You will often work evenings, weekends, and bank holidays. This role suits people who can adapt to changing plans and maintain energy across varied hours.
Key Responsibilities
Care & Support
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Support the safety, wellbeing, and development of young people in a secure environment
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Assistwith daily routines, including meals, activities, and household tasks
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Help create a safe, structured, and nurturing home environment
Relationship Building
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Build positive, professional relationships with young people
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Support the delivery of individual care plans and structured routines
Learning & Development
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Work alongside experienced staff to develop practical skills and knowledge
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Learn and apply behaviour management approaches, including CALM techniques
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Activelyparticipatein training, supervision, and apprenticeship learning
Safeguarding & Behaviour Support
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Promote safeguarding and welfare at all times
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Support positive behaviour management using approved approaches
Recording & Communication
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Maintainaccuraterecords and contribute to effective team communication
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Share information appropriately to support consistent care delivery
About You
We are looking for individuals who are:
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Emotionally resilient and able to stay calm under pressure
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Patient and consistent, even when progress feels slow
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Able to respond professionally to challenging or confrontational behaviour
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Reflective and open to learning fromdifficult situations
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Genuinely committed to supporting young people who may struggle to engage
This role is ideal for people who:
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Want to make a genuine difference in young people’s lives
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Are prepared for both the challenges and rewards of residential care
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Can manage shifting emotions and uncertainty in a calm, professional way
This role may be challenging for those who:
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Prefer highly predictable or routine work
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Find conflict or emotional situations difficult to manage
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Struggle with shift work or sudden changes in plans
Essential Requirements
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GCSEs (Grade 4/C or above) in English and Maths
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Willingness to complete a Level 4 apprenticeship qualification
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Ability to work shifts, including sleep-in duties
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Ability to meet safeguarding and safer recruitment requirements
Desirable
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Experience working or volunteering with children or young people
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Basic understanding of safeguarding or behaviour support
Important Information
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This role is subject to anEnhanced DBS check
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Northumberland County Council follows robustsafer recruitment processes
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Due to Children’s Homes Regulations, applicants must beaged 22 or overto work in a secure setting
Equal Opportunities & Accessibility
Northumberland County Council is proud to be an equal opportunities employer. We are committed to inclusive recruitment and welcome applications from all backgrounds. Reasonable adjustments will be provided where required.
Why Join Us?
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This apprenticeship is a supported pathway into a qualified Residential Support Worker role, with clear progression and full training provided.
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Gain a recognised qualification while earning
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Make a real difference in the lives of young people
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You will never facedifficult situations alone — you will work within a supportive team who debrief, reflect, and problem solve together.
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Access clear career progression opportunities
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Develop valuable skills in a rewarding and meaningful role
Apply Now
If you are looking for a career where you can make a real difference—and are ready to take on both the challenges and rewards of supporting vulnerable young people—we would love to hear from you.
