Join Our Leadership Team: Head of Resource Operations
Salary £50,000–£60,000 (depending on experience)
Immediate Start Available
Are you a resource management expert passionate about driving operational excellence and strategic growth? Our London-based maintenance services company, serving residential, commercial, and industrial clients across all M&E, Building Fabric, Plumbing & Drainage, Leak Detection, Fire Safety, and Environmental Services, is seeking a dynamic Head of Resource Operations to help us deliver outstanding service across the Home Counties and beyond.
The Opportunity
In this pivotal senior role, you will oversee and anticipate the operational demands of a fast-scaling organisation. Your mission: to ensure recruitment, induction, and training of frontline operatives, and to secure the vehicles, equipment, and plant they need, always staying one step ahead of forecasted requirements.
Key Responsibilities
- Design and manage resource planning for current needs and anticipated growth across Southern and Eastern England.
- Lead and continuously improve recruitment and training programmes for operatives across all trades.
- Oversee sourcing, leasing, and maintenance of our growing fleet, plus procurement of essential plant and equipment.
- Collaborate with Operations, HR, and Commercial teams to ensure proactive resource mobilisation for existing and new contracts.
- Foster a culture of operational excellence, continuous improvement, and safety.
What We’re Looking For
- Minimum 10 years’ experience in the maintenance services industry, with at least 5 years in a senior resource management or operational lead role.
- Strong expertise in resource forecasting, asset management, and large-scale recruitment and training.
- Proven ability to lead multi-trade teams and drive complex, cross-functional projects.
- A successful track record in supporting rapid business growth through effective operational leadership.
Why Apply?
We offer a progressive environment, significant autonomy, and the chance to build and shape a function central to our ambitious expansion plans. Your expertise will directly influence our growth and reputation as a sector leader in quality service and innovation.
Ready to champion operational excellence and resource strategy at scale?
Pay: £50,000.00-£60,000.00 per year
Ability to commute/relocate:
- Chessington KT9: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What's your email address?
- Please describe your experience managing operational resources, workforce planning, scheduling, or service delivery teams.
What size teams have you supported, and what were your key responsibilities?
- Please tell us about the largest team you have directly managed.
Include the number of employees, management structure, and your role in developing team performance.
- Please describe your experience working within a field-based operational environment.
For example, maintenance services, facilities management, construction, engineering, utilities, housing repairs, or similar sectors.
- Please describe a situation where you improved resource utilisation, workforce productivity, or operational efficiency.
What was the challenge, what actions did you take, and what measurable results were achieved?
- What is your notice period?
Work Location: In person
