Job Summary
We are seeking an experienced and dynamic Store Manager for our busy prom and bridesmaids store in the city centre.
The successful candidate will be responsible for leading a team, ensuring excellent customer service, and maintaining the store’s overall performance. This role offers an exciting opportunity for a motivated individual with strong management skills to contribute to the growth and success of our business.
Duties
- Lead and supervise store staff, providing guidance and support to ensure high levels of motivation and productivity.
- Manage daily store operations, including opening and closing procedures, stock control, and merchandising.
- Develop and implement sales strategies to meet targets, optimise sales opportunities, and enhance customer satisfaction.
- Oversee inventory management, including stock replenishment, ordering, and loss prevention measures.
- Ensure excellent customer service by maintaining high standards of communication, including phone etiquette and personalised assistance.
- Organise staff schedules, assign tasks efficiently, and monitor performance through regular feedback sessions.
- Conduct staff training programmes focused on sales techniques, product knowledge, organisational skills, and organisational policies.
- Analyse sales data and prepare reports for senior management to inform strategic decisions.
- Maintain a clean, safe, and welcoming environment in compliance with health and safety regulations.
- Foster a positive team environment through effective leadership and organisational skills.
Requirements
- Proven management experience within retail or similar environments, with a strong background in supervising teams.
- Demonstrable leadership qualities with excellent communication skills in English
- Strong organisational skills with the ability to manage time effectively across multiple priorities.
- Experience in merchandising, sales management, and administrative functions within a retail setting.
- Exceptional phone etiquette combined with professional interpersonal skills for engaging with customers and staff alike.
- Ability to motivate teams through effective supervision, coaching, and organisational strategies.
- Proficiency in using retail management software or relevant administrative tools.
- Organised individual capable of handling multiple tasks efficiently while maintaining attention to detail. This position provides an excellent platform for career development within retail management for candidates who are proactive leaders with a passion for delivering outstanding customer experiences.
Job Types: Full-time, Permanent
Pay: £12.71-£14.00 per hour
Benefits:
- Employee discount
- Store discount
Work Location: In person
