Overview
We are seeking a proactive and personable Sales Assistant to join our dynamic team. The ideal candidate will play a key role in engaging with clients, supporting sales initiatives, and ensuring excellent customer service. The role involves working closely with both clients and internal teams.
Responsibilities
Customer Service & Sales
- Greet customers professionally and understand their flooring needs.
- Explain different flooring products such as carpets, vinyl, laminate, hardwood, tiles, and underlay.
- Recommend suitable products based on budget, room type, durability, and design preferences.
- Provide product demonstrations and samples.
- Prepare quotations and pricing details for customers.
- Upsell related products such as adhesives, trims, rugs, and maintenance products.
- Follow up with potential customers to close sales.
Product Knowledge
- Maintain strong knowledge of all flooring materials, brands, features, and warranties.
- Stay updated on new flooring trends, styles, and installation techniques.
- Understand measurements, room dimensions, and flooring calculations.
Store Operations
- Keep the showroom clean, organized, and visually attractive.
- Arrange displays and sample boards properly.
- Monitor stock levels and report low inventory.
- Assist in receiving deliveries and checking product quality.
- Label products and ensure pricing is accurate.
Measurement & Estimation
- Help customers estimate flooring quantities required.
- Coordinate site visits or measurements if the store provides measuring services.
- Understand basic floor plans and measurement calculations.
Order Processing
- Prepare invoices, sales orders, and receipts.
- Coordinate customer orders with warehouse or installation teams.
- Ensure timely delivery and installation scheduling.
- Handle returns, exchanges, and customer complaints professionally.
Communication & Teamwork
- Work closely with installers, warehouse staff, and management.
- Maintain good communication with suppliers and customers.
- Report daily sales activities to the store manager.
Administrative Duties
- Maintain customer records and sales data.
- Use billing software or POS systems accurately.
- Achieve monthly sales targets set by management.
Basic Skills Expected
- Good communication and negotiation skills.
- Friendly and confident personality.
- Basic maths and measurement skills.
- Ability to stand for long hours and assist customers physically.
- Experience in retail sales is preferred; flooring industry knowledge is a bonus.
Optional Additional Responsibilities
Depending on your business setup, you may also include:
- Social media or WhatsApp customer handling.
- Visiting construction sites or interior designers for business development.
- Handling online inquiries and marketplace sales.
- Managing contractor or builder relationships.
Pay: From £12.71 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
- Store discount
Work Location: In person
