OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
Shift Pattern: This is a casual contract, shifts will be available to cover sickness, annual leave, holidays, training and busy periods on site. Shift timings will range from 09:00 – 17:00, 11:30 – 20:00 and 10:00 – 18:00.
An exciting opportunity has arisen to join our Guest Services Team at our busy shopping destination. Guided by our vision to “Create Smiles and Breathe Kindness” for every visitor, we are looking for a friendly, proactive, and customer-focused individual who is passionate about delivering exceptional service.
This hands-on role involves welcoming visitors, assisting with enquiries, and providing a personalised customer experience. Previous customer service experience is desirable, but full training will be provided for the right candidate.
The successful applicant will help create a positive, welcoming environment and ensure every visitor receives outstanding service.
Key responsibilities:
- To deliver exemplary customer service
- Provide assistance at the information desk
- Promotion of Cribbs loyalty app
- Sales of The Mall Gift Card
- Complete client surveys
- Assist with lost property
- First Aid trained or prepared to train
- Ensure that you are working within all relevant COSHH, Health & Safety and Environmental Legislative requirements, and procedural requirements as required, (full training provided).
- Carry out functions required within the site emergency management plan
Person specification:
- Work as part of a team or lone working
- Able to think proactively
- Able to recognise Health Safety and Security Issues and Report
- Good understanding of written and spoken English
- Must have excellent planning, organisational and communication skills
- Hold or be willing to obtain First Aid at Work qualification
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
