EXO CLAIMS RECRUITMENT are delighted to be working with a dynamic and forward-thinking Claims Management company who have exciting opportunities available for a Personal Injury Motor Claims Team Leader.
We are looking to speak with PI Motor Claims TL's who are looking to enhance their careers and join a dynamic and fast-growing company with genuine expansion plans, which values both it's employees and clients.
THIS IS A REMOTE BASED WORKING ROLE
Salary: £40k to £45k plus market leading benefits
PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED (and recent - from the last 12 months) PI MOTOR CLAIMS MANAGEMENT EXPERIENCE
About the role
As a PI Motor Claims TL, you will be responsible for a team of PI claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our clients core team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of Motor PI claims ideally with experience handling and/or managing multi lines of business.
Who you are
- Highly motivated and growth-oriented
- Subject matter expert. You have deep technical and subject matter experience in the world of motor claims, including coverage and litigation. Experienced in reviewing and analysing contracts
- Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
- Passionate claims professional who cares about their team, the customer, and their experience
- Empathetic leader. You exercise empathy and patience towards everyone you interact with
- Sense of urgency - at all times. That does not mean working at all hours
- Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
- Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
- Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture
- Anti-status quo. You don’t just wish things were done differently, you action on it
- Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
- And did we mention, a sense of humour. Claims are hard enough as it is.
What we need
- Manage a team of PI motor adjusters managing a mix of accounts
- Looking after your own caseload and overseeing larger losses and contentious cases
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
- Monitor and analyse claims data to identify trends, patterns, and areas for process improvement
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Responsible for accuracy and adequacy of all aspects of claim reserving
- Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute on performance management; attract, hire, retain and provide high level of training
- Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements
- 3+ years PI Motor Claims management experience with preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
This is a unique opportunity to join a forward-thinking company with a great working culture which is in a real phase of growth. This is a role you can really make your own.
Please apply TODAY!
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- Work from home
Application question(s):
- Do you have a thorough knowledge and understanding of all things personal injury motor insurance claims? This is a deal breaker
- Have you worked in UK based PI motor insurance claims in a motor claims management role in the last 12 months? Your experience must be recent. This is a deal breaker
- Have you worked predominantly on defendant work in your career as this is a deal breaker?
Experience:
- recent UK based personal injury motor claims management: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
