Desk Based Account Manager Team Lead
£35,000
Southampton / Hybrid
Desk Based Account Manager team lead is expected to oversee the work of Desk based support to retain existing business, while pursuing profitable growth opportunities in assigned customer accounts. They are responsible for selling and supporting the firm’s complete product and service offering to an assigned set of named accounts.
Key Accountabilities & Decision Ownership
- Sells our complete offerings of products and services to meet the customer needs and the business goals
- Proactively manages customers satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.
- Manages assigned customers transition from the commercial team during customer implementation.
- Maintain an accurate and updated sales pipeline to company standards and KPI’s for regular board reporting and business forecasting.
- Achieves assigned sales quota.
- Meets assigned expectations for profitability.
- Establishes customer account plans that meet company standards in all assigned accounts.
- Maintains high customer satisfaction ratings that meet company standards.
- Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
- Ensure the correct products and services are delivered to set of client accounts in a timely manner
- Serve as the link of communication between set of client accounts and internal teams.
Skills, Know how & Experience:
- Previous experience in Account Management role for 1 years or more
- Highly organised and able to manage conflicting priorities and multiple work tasks
- Be able and motivated to work to targets.
- Work well as an individual and as part of a team within the wider company.
- Have excellent communication skills.
- Confidence in dealing with people at all levels, challenge constructively and have a hard-working attitude
- Commercial awareness
- Excellent IT skills
- Have excellent communication skills
Key Performance Indicators
- Recurring Key Account revenues value £5k per month
- Completion of at least 10 sales tickets per day
- CRM reporting – completion and accuracy
- Sales pipeline reporting – completion and accuracy
- Quality of sales orders – completion and accuracy
- Managing team of account managers
Technical/ provisional qualifications:
- Appreciation of relevant industry standards such as PCI-DSS, Cyber Essentials, GDPR, ISO27001, SOC2 & NIST Compliance
- Good knowledge of the technologies underlying the main services we offer, including Voice, LAN, WAN, WIFI, Security, Print
- Knowledge of one or more of the main Partner Solutions – MicroSoft, Cisco, Canon, HP, etc.
Pay: £35,000.00 per year
Work Location: Hybrid remote in Southampton (Hampshire)
