Customer Service Advisor
The rewards
- Salary circa £30,000 depending on experience
- Stable, growing business with a strong order book
- Varied, integral role with real responsibility
- Supportive and collaborative team environment
The role of Customer Service Advisor:
- Manage customer orders from point of receipt through to delivery
- Liaise with production teams to track progress and manage lead times
- Keep customers updated on order status, resolving any issues proactively
- Work closely with logistics providers to coordinate UK and international shipments
- Prepare and check documentation for dispatch and delivery
- Support purchasing activities and supplier coordination
- Handle customer enquiries and provide a high level of service at all times
- Assist with quotations, pricing and general commercial administration
The ideal Customer Service Advisor:
- Background within manufacturing or production with regular exposure to internal and external stakeholders
- Enjoys being at the centre of operations in a busy, team-focused environment
