JOB TITLE:
Administrator, Peninsula Heart Clinic
REPORTS TO:
Admin Team Leader
LOCATION:
Peninsula Heart Clinic, Plymouth, UK.
JOB OVERVIEW:
Regent’s Park Healthcare are looking for an Administrator to work within the administration team at the Peninsula Heart Clinic. The right candidate should have 2 years administration experience ideally within NHS or other healthcare settings, strong IT skills and have an outgoing and friendly attitude. The work can be highly demanding, therefore, the ability to prioritise your own workload and meet deadlines is also essential.
HOURS:
Shifts are assigned across Monday to Sat, typically covering 8am - 8pm with full time hours equating to 37.5 per week. We expect there will be no requirement to work Bank Holidays without prior & mutual agreement.
SALARY:
£25, 685+/year, depending on experience.
RESPONSIBILITIES AND DUTIES
· To liaise effectively and efficiently with (but not limited to) the following individuals/organisations:
◦ Consultants and their secretaries;
◦ Patients and their relatives;
◦ Referring GP’s and their offices;
◦ Private medical insurance companies;
◦ Clinical staff;
◦ NHS Trust staff;
◦ Self-Payers; and
◦ Other third-party organisations.
· To manage correspondence and telephone enquiries speedily and accurately;
· To book patients for outpatient and Cath Lab procedures onto IT systems;
· To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork is filed correctly and no notes are missing;
· To ensure all payments for self-payers are collected on the same day as their clinic visit wherever possible;
· To type letters and other correspondence accurately and swiftly;
· To ensure a log of any payments received is completed on a weekly basis and updated on the appropriate management systems;
· To provide clinic receptionist duties if required to do so;
· To maintain inventory of supplies;
· To collaborate closely with medical staff, department heads, and other administrators to support effective communication, collaboration, and problem-solving;
· To undertake mandatory training relevant to the role to remain compliant with our ways of working;
· Any other duties that may be required consistent with the nature and grade of the post.
PERSON SPECIFICATION
In order to fulfil this role to the required standard, the post holder will require the following skills/experience/attributes:
(E = essential, D = desirable)
Knowledge and Understanding
(E) Excellent spoken and written English
(D) Experience of using EPIC
(E) Knowledge of Office applications including Microsoft Word, Excel and Outlook
(E) Ability to use a variety of software packages
(E) Computer literacy
(E) Good numeracy skills
(E) Understanding and sensitivity to patients’ concerns
(E) Awareness of patient confidentiality
(E) Excellent interpersonal skills
(D) Good grasp of medical terminology
(D) Prior experience in cardiology
(E) Prior experience as an administrator in an office setting
(D) Driving licence
(D) Knowledge of NHS IT systems
(D) Private medical insurance experience
Problem Solving Abilities
(E) Ability to manage correspondence and telephone enquiries
(E) Ability to find a solution to problems as they arise
(E) Ability to prioritise
(E) Consistent and systematic follow-up to all processes
Risk and Responsibility
(E) Ability to maintain patient confidentiality
(E) Ability to maintain accurate records at all times
Skills and Presentation
(E) Reliable
(E) Punctual
(E) Excellent organisational skills
(E) Accuracy and consistency
(E) High standard of presentation at all times
(E) Customer care skills
Interpersonal
(E) Excellent and tactful verbal and non-verbal communication skills
(E) Friendly and helpful attitude
(E) Ability to be a team player
(E) Willingness to engage in development appropriate for this role
(E) Demonstrate an enthusiastic approach to the role
(E) Confidence of working with senior doctors and managers
(E) Ability to be a team player
(E) Willingness to engage in development appropriate for this role
(E) Demonstrate an enthusiastic approach to the role
(E) Confidence of working with senior doctors and managers
Job Types: Full-time, Permanent
Pay: £25,685.00-£27,395.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Application question(s):
- Do you live within daily commuting distance of Plymouth?
Work authorisation:
- United Kingdom (required)
Work Location: In person
