Job Title
Sales Co-ordinator
Location
Internal role, based at DVS Cardiff
Role Summary
This is a full-time role requiring the candidate to be available between the hours of 8:30am-5.30pm Monday to Friday.
The role also requires a good relationship with your area sales rep to ensure our customers receive good customer service.
Full training in any systems will be provided. We expect a positive, proactive, and focused attitude towards the role and the associated duties.
Full support, instructions and training will be provided.
Main Responsibilities
Processing orders for the sales team
- Ensuring all orders are processed correctly and in a timely manner
- A proactive approach in communication with our customers to deliver excellent customer service
- Providing support to the sales team as and when required
- Processing schedules for larger customers
- Maintain customers back orders reports when required
- Making sure deadlines are met daily with regards to orders departing on time, if not putting measures/ a plan into place to ensure they are met
- Processing orders through Sage 200/ CRM
- Assisting with incoming telephone queries and requests such as customer enquiries
- Provide pricing, stock levels, stock availability to all customers when required
- Assist in the process of customers purchase orders for out-of-stock items through pre allocations
- Liaising with other departments to ensure orders are despatched efficiently
- Liaising with the customer to keep them informed of their order progress
- Assisting with tracking of orders/ providing information to the customer
- Processing export orders/ communicating the correct information to the warehouse and customer
Key Attributes and Experience
- Excellent customer service
- Attention to detail
- Can-do attitude
- Excellent communication skills
- Team Player
- The ability to work well under pressure
- Strong work ethic
- Sales Order Processing experience
- Experience of Sage would be preferable but not essential
- Industry knowledge is not essential
Salary & Benefits
- Competitive financial package that can be negotiable and tailored to the successful candidate
- 25 Days Holiday Per Annum Plus Statutory Bank Holidays; increasing to 28 Days Holiday Allowance after three years’ service
- Private Medical Insurance
- Company Sick Pay Scheme
- Income Protection
- Share Incentive Scheme
- Company Funded Social Events
- On-site parking
- Workplace Pension
- Charity Days & Events
- Annual Flu Vaccination
- Employee Assistant Program
- Buy/Sell Holiday Scheme
- Employee Recognition Awards
- Casual Dress
DVS, a part of Midwich Group, is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your resume and cover letter for consideration
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
