Job title: Inbound Customer Service Advisor
Location: Burscough, Ormskirk
Salary: From £25,900 + Bonus Scheme
Hours: Monday to Friday, 9:00am – 5:30pm
Looking for a role where no two days are the same?
At BT Local Business Liverpool, Chester & North Wales, we're looking for a confident and customer-focused individual to join our team as an Inbound Customer Service Advisor.
This is a great opportunity for someone who enjoys speaking to people, solving problems and making a real difference to the customer experience. Full training will be provided through the BT Training Academy, so no previous telecoms experience is needed — just the right attitude.
What You'll Be Doing
- Handling inbound calls from existing business customers
- Taking ownership of customer queries and seeing them through to resolution
- Updating customer records and CRM systems accurately
- Liaising with internal teams to ensure customers get the best possible outcome
- Supporting customers through changes to their services or accounts
- Contributing to a positive, professional customer experience every time
What We Offer
- Starting salary from £25,900 plus bonus scheme
- Full training and ongoing support through the BT Training Academy
- Modern, refurbished offices based in Burscough
- Friendly and supportive team environment with over 40 colleagues
- Company-funded social events and incentives
- Pension contributions and healthcare cash plan
- Cycle-to-work scheme
- Option to purchase additional annual leave
- Free parking nearby
About Us
BT Local Business Liverpool, Chester & North Wales is one of the longest-standing BT partners in the UK, supporting businesses across the region for over 20 years. As an independently owned business within the BT Local Business network, we combine the backing of a nationally recognised brand with the culture and support of a close-knit local team.
We're proud to have won multiple awards for customer service and business performance — and with continued growth across the business, there's never been a better time to join us.
What We're Looking For
- Previous customer service or call handling experience preferred
- A confident, friendly telephone manner
- Strong listening and communication skills
- Comfortable working in a fast-paced environment
- Positive attitude and willingness to learn
Job Type: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
Experience:
- Customer service or inbound call handling: 1 year (preferred)
Pay: From £25,900.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
Work Location: In person
