Southern Plant exists to generate sustainable profits that allow our family and employees to live comfortably. The business will support a balanced life—one that values health, family, and long-term wellbeing, alongside ambition and performance.
We will remain a predominantly local and independent business, focused on plant and tool hire within a 20-mile operating radius of our depots. This local focus will allow us to deliver consistently high service levels and maintain strong relationships. We will stay open-minded to diversification and innovation without compromising our values: integrity, reliability, adaptability, collectiveness, dedication and supportiveness.
We will build a workplace based on trust, accountability, and shared standards—minimising micromanagement and encouraging people to take responsibility and pride in their work. We strive to be a fair, equitable employer that contributes positively to the communities in which we operate. We believe the hire industry must evolve, and we are willing to help modernise it by leading through example.
Job Description:
Southern Plant & Tool Hire is looking for two Trade Counter Operatives to join our team. This position is responsible for the front of house operations, hire/sale enquiries, customer relationship management and much more.
Requirements:
- Good understanding of Microsoft Office Suite (Outlook, Word, Excel).
- Experience in the plant sector.
- Experience with hire software (Syrinx) preferred.
- Good team skills and/or experience.
- Great customer service skills.
Responsibilities:
Customer Service & Sales
· Provide friendly, knowledgeable assistance to customers, helping them choose the right tools, equipment, and consumables.
· Process customer transactions efficiently, including sales, tool/equipment hire, and returns.
· Answer customer enquiries in person, over the phone, and via email.
· Promote relevant products and upsell where appropriate.
Tool & Equipment Hire Assistance
· Assist in processing hire agreements, ensuring correct documentation and invoicing.
· Check and prepare equipment for hire, ensuring it is clean, functional, and safe to use.
· Inspect returned equipment for damage, recording any necessary charges.
Stock Control & Merchandising
· Maintain accurate stock levels, ensuring the shop floor is well-stocked and organised.
· Assist with stock checks, reordering, and supplier communication as needed.
· Display and merchandise products effectively to maximise sales.
Health & Safety Compliance
· Follow all health and safety procedures when handling tools, equipment, and hazardous materials.
· Assist in regular safety checks on hire equipment before and after use.
· Keep the trade counter and hire shop clean, safe, and compliant with company policies.
General Depot Support
· Assist in yard duties, including stock movement and deliveries.
· Support other depot functions as necessary to ensure smooth operations.
Are you looking for a change? If so, get in touch.
Job Type: Full-time
Pay: £32,000.00-£36,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Store discount
Work Location: In person
