Self Employed Customer Verification Officer - Scotland
Day rate £135, Full-time/Part-time. Commission structure in place.
Verify delivers a modern, people-focused approach to field services across the utilities and financial services sectors and forms part of the Perch Group, which is one of the UK’s fastest-growing and most ambitious debt purchase and resolution organisations.
About the Role
Are you confident, resilient, and great with people?
We are expanding our field network of self-employed Customer Verification Officers to support reconnection activity across utilities and financial services sectors.
This is a field-based role where you will visit residential & commercial properties to:
- Reconnect customers with the client where contact has previously been unsuccessful
- Support customers in setting up a direct debit
- Carry out asset collections and inspections
- Verify occupancy and customer information
- Support appropriate next steps through accurate reporting
- Take meter readings where required
Agents will also work on commercial water workstreams, location dependent, to attend business premises to:
- Secure outstanding balances
- Confirm trading status and occupancy of commercial properties
- Verify the legally responsible party for the water account
- Establish on-site contact where billing or liability is unclear
- Record site findings and relevant observations accurately
- Capture photographic and factual evidence in line with process requirements
- Take meter readings and support water disconnection or reconnection activities
This work requires professionalism, confidence, and accuracy, particularly when engaging with business owners, site managers, or staff.
You will be representing our clients face-to-face, so professionalism, empathy and strong communication skills are essential.
This is a lone-working role in the field, requiring confidence, good judgement, and the ability to self-manage your workload effectively.
Successful applicants will receive comprehensive training and ongoing support to ensure you work professionally, safely and confidently in the field.
What You’ll Need to Succeed
We welcome applicants with transferable skills suited to a professional, field-based environment.
You should demonstrate:
- Strong verbal and written communication skills
- The ability to listen effectively and handle sensitive or challenging conversations
- Confidence engaging with members of the public and business representatives
- Sound judgement and professionalism in face-to-face situations
- Good working knowledge of mobile technology and apps
- Accuracy and attention to detail in written reporting
- The ability to manage your own workload and prioritise tasks effectively
- Resilience and composure in varied environments
- Confidence working independently within a regulated and unregulated framework
Health & Physical Demands of the Role
This is an active, field-based position. The role involves:
- Extended periods of walking and standing
- Daily travel between locations
- Working outdoors in various weather conditions
- Carrying work equipment
You must be comfortable with a physically active role and able to meet the mobility requirements of daily field work.
Pay & Hours
- Part-time or Full-time
- £135 based on an 8-hour shift (can be pro-rata depending on availability)
- Daily bonus structure based on verified outcomes and activity, OTE potential
- Flexible scheduling between Monday-Friday: 8am-8pm, Saturday: 8am-4pm
- Work allocated locally where possible
Please note: This is a self-employed position and mileage is not covered.
Essential Requirements
- Full UK driving licence
- Access to your own vehicle with business insurance
- Access to an Android device (version 12 or above) to be compatible with our field application, plus a second device for making calls. Two separate devices and sims are required for this role.
- Able to pass DBS and credit checks
Please do not apply if you do not meet these requirements.
Preferred (But Not Essential)
- Previous regulated and unregulated field experience
- Previous commercial water experience
- National Water Hygiene (NWH) ‘Blue Card’
Our Recruitment Process
We operate a 2-stage interview process:
- Stage 1 - Screening interview with the Recruitment Team
- Stage 2 - Interview with the Regional Manager
Both stages may include competency-based questions.
If your plans change, please use the link from Indeed to reschedule your interview. Thank you!
If you are successful upon application, you will be required to attend an online induction and field training.
Who This Role Suits
This role is ideal for individuals who:
- Enjoy being out and about rather than desk-based
- Are confident working independently
- Thrive in people-facing roles
- Want flexibility with earning potential
- Are comfortable handling sometimes challenging conversations
If you’re proactive, professional and ready for a role where no two days are the same, we’d love to hear from you!
Job Type: Full-time
Pay: £135.00 per day
Application question(s):
- Do you own a vehicle and have a full driving license?
- Do you own or are you willing to obtain an Android device?
Work Location: On the road
