Service Desk Administrator
Crayford, Kent (Fully office based)
Up to £28,000 (depending on experience)
Monday – Friday, 08:00 – 17:00
Advantos is a well-established and growing engineering services business to recruit a Service Desk Administrator to join their busy and dynamic team based in Crayford.
This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations.
The Role
As a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams.
Your responsibilities will include:
- Acting as the first point of contact for client enquiries via phone and email
- Scheduling and prioritising work for engineers, including managing callouts and rotas
- Providing updates to clients via CRM systems, portals, email, and phone
- Processing engineer and subcontractor paperwork and maintaining KPI trackers
- Raising purchase orders and processing invoices
- Producing quotations following engineering visits
- Running reports, analysing data, and supporting management with insights
- Preparing and presenting monthly reports
- Investigating and resolving customer issues efficiently
About You:
- Have previous experience in a Service Desk, Helpdesk, or Coordinator position
- Be comfortable working in a fast-paced, high-pressure environment
- Have strong organisational skills with excellent attention to detail
- Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems
- Possess strong written and verbal communication skills
- Have a professional and friendly telephone manner
- Be proactive, adaptable, and customer-focused
- Be able to work both independently and as part of a team
What’s in it for You?
- Salary up to £28,000 depending on experience
- 25 days holiday + bank holidays
- Birthday day off
- Pension scheme
- Healthcare scheme (after qualifying period)
- Employee perks platform
- Regular company social events
- Ongoing training and development opportunities
- Supportive and friendly working environment
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- FM / Building services / Maintenance schedules: 3 years (required)
- Schedulling / coordinating Engineers / technicians : 3 years (required)
- Helpdesk or service desk or FM coordination: 3 years (required)
Work Location: In person
