Job Overview
We are seeking a dedicated and proactive individual to join our Housing team as a Night Concierge located across our supported accommodation sites in Scarborough. If you are passionate about ensuring the safety, security, and wellbeing of vulnerable residents during overnight hours, we encourage you to apply!
Is This Role for You?
- Do you have experience working in supported accommodation, housing, security, or a similar customer-facing environment?
- Are you calm under pressure and confident in responding to incidents, emergencies, or challenging behaviour in a professional manner?
- Do you hold a full UK driving licence and a willingness to travel between local sites overnight?
- Do you want to work within an organisation committed to ensuring all individuals feel they can hope, belong, contribute, and thrive?
If you answered yes, we want to hear from you!
What Will You Be Doing?
As a Night Concierge, you will play a vital role in creating a safe, secure, and supportive environment for residents across multiple supported accommodation sites during overnight hours. Your main responsibilities include:
- Multi-Site Security & Patrols: Conducting regular safety and welfare checks across designated properties, travelling between locations to maintain a reassuring presence.
- Incident Prevention & Enforcement: Taking a proactive approach to preventing anti-social behavior, upholding house rules fairly, and managing overnight access safely.
- Surveillance Operations: Monitoring CCTV systems, responding to alerts, and keeping accurate technical logs.
- Emergency Response & Crisis Triage: Serving as the first point of contact for overnight emergencies (such as fire or medical situations) and offering compassionate initial support to residents in distress.
- Information Handover: Creating detailed incident reports to ensure a smooth, professional handover to the daytime support team.
What Skills and Experience Do You Need?
To be successful in this essential and rewarding role, it is essential that you have:
- A full UK driving licence and willingness to travel between sites.
- Proven experience in carrying out security monitoring, patrols, and independent welfare checks.
- Strong written communication and IT skills for producing clear, accurate handover reports.
- A calm, resilient nature with the ability to maintain positive boundaries with residents.
Training in First Aid, Fire Safety, Safeguarding, or Conflict Management is highly desirable but not essential.
Ready to Apply?
If you feel this is the perfect opportunity to make a positive impact and you bring the vigilance and compassion we’re looking for, please apply today and start your journey with YMCA North Tyneside!
Pay: From £13.45 per hour
Experience:
- Night Shift: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Location:
- Scarborough YO12 7HR (preferred)
Work Location: In person
