Job Title: Helpdesk Coordinator - Join a GlobalLeader in Real Estate Services!
Company: CBRE - The World's Leading Real EstateServices Company
Location: London
Job Type: Full-time
About Us:
CBRE is a global leader in real estate services, with over70,000 employees operating in 48 countries. We're passionate about deliveringexceptional customer service and business support to our clients worldwide. OurGlobal Workplace Solutions team is a leading provider of integrated facilitiesand corporate real estate management, and we're looking for a talented HelpdeskCoordinator to join our team in Hull.
Job Summary:
We're seeking a highly organized and customer-focusedHelpdesk Coordinator to provide exceptional support to our clients and internalteams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFMsystem, answering calls and emails, and ensuring seamless communication betweenour facilities team and end-users. You'll also have the opportunity to identifyand implement innovative solutions to enhance performance and meet clientexpectations.
Key Responsibilities:
Manage CAFM system as key user on site, including PPM records, reactives, and reporting
Provide exceptional customer service and support via phone, email, and in-person
Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users
Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards
Review subcontractor performance and provide feedback through Ariba and other systems
Identify and implement innovative solutions to enhance performance and meet client expectations
What We Offer:
Competitive salary and benefits package
Opportunity to work with a global leader in real estate services
Collaborative and dynamic work environment
Professional development and training opportunities
Recognition and rewards for outstanding performance
Requirements:
Organized and structured approach to work
Logical and clear thinking
Attention to detail and high accuracy
Assertiveness and confidence in communication
Persistence and follow-through to resolution
Customer and team focus, with a commitment to delivering exceptional service
How to Apply:
If you're a motivated and customer-focused individual with apassion for delivering exceptional service, we'd love to hear from you! Pleasesubmit your application, including your resume
Equal Opportunities:
CBRE is an equal opportunities employer and welcomesapplications from all qualified candidates.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
