Senior Piano Specialist
Bonners Piano Centre – Newcastle upon Tyne
Full Time
Love music? Love people? Looking for a career that's a bit different?
This could be one of the most rewarding opportunities you'll find.
Bonners Music is one of the UK's leading piano specialists. Since 1976, we've helped thousands of musicians find instruments they genuinely connect with, whether they're complete beginners, passionate hobbyists or professional performers.
You'll be working in one of the UK's largest specialist piano showrooms, representing many of the world's leading piano manufacturers, including Yamaha, Kawai, Roland, Casio and more.
Our customers don't visit Bonners for a hard sell. They come to us because they value honest advice, expert demonstrations and the opportunity to compare some of the world's finest pianos in a relaxed, welcoming environment.
We're looking for a confident, personable and commercially minded musician to join our Newcastle showroom team, working closely alongside our Showroom Manager.
This is a senior showroom position. In time, you will become the Showroom Manager's deputy, taking responsibility for the day-to-day operation of the showroom whenever they are away.
Working Pattern
This is a full-time position, 34 hours per week, spread over 5 days, including every Saturday.
Your normal days off will be Wednesday and Sunday, although occasional flexibility may be required for manufacturer training, company meetings and special events.
What We're Looking For
You'll ideally be someone who:
- Can play the piano confidently to a strong intermediate or advanced standard and enjoys demonstrating instruments to customers.
- Is friendly, approachable and professional.
- Enjoys helping customers make informed purchasing decisions.
- Has excellent communication and interpersonal skills.
- Is organised, reliable and capable of working independently.
- Is confident making sensible day-to-day commercial decisions.
- Has the maturity to take responsibility for the showroom when required.
- Is comfortable using computers and learning new systems.
- Has a genuine passion for music and pianos.
- Is ambitious and interested in developing into a deputy leadership role.
- Previous retail or customer service experience would be advantageous, but is not essential.
What You'll Be Doing
Every day is different.
Your responsibilities will include:
- Demonstrating acoustic and digital pianos to customers.
- Helping customers choose the right instrument for their needs and budget.
- Delivering an outstanding customer experience from first enquiry through to purchase.
- Opening and closing the showroom.
- Processing customer orders and finance applications.
- Handling customer enquiries by telephone, email and in person.
- Following up quotations and customer enquiries.
- Maintaining exceptional showroom presentation and standards.
- Learning about the latest products from the world's leading piano manufacturers.
- Occasionally appearing in product demonstrations, videos and social media content.
- Working closely with colleagues across Bonners' four UK showrooms.
- Supporting the Showroom Manager in the day-to-day operation of the business.
- Taking responsibility for the showroom whenever the Showroom Manager is absent, ensuring the business continues to operate smoothly and customers receive the high standard of service Bonners is known for.
Training & Development
While previous piano retail experience isn't essential, you'll receive comprehensive training from both Bonners and many of the world's leading piano manufacturers.
As your knowledge and confidence develop, you'll take on increasing responsibility within the showroom and will be supported in developing into the Showroom Manager's deputy.
Bonners continues to grow, creating genuine opportunities for career progression and increased responsibility.
Why Join Bonners?
- Work with some of the world's finest acoustic and digital pianos every day.
- Join one of the UK's most respected specialist piano retailers.
- Receive comprehensive manufacturer and in-house training.
- Learn about the latest instruments as they are launched.
- Work alongside a friendly team of musicians and music enthusiasts.
- Opportunity to appear in YouTube videos and social media content.
- Staff discount on musical instruments and equipment.
- Company pension.
- Genuine opportunities for career progression within a growing company.
At Bonners, we don't just sell pianos—we help people discover instruments they'll enjoy playing for many years to come.
We're looking for someone who enjoys being part of a close-knit team, takes pride in delivering exceptional customer service and is ready to accept greater responsibility as their career develops.
If you're an accomplished pianist who enjoys helping people and is looking for a long-term career with one of the UK's leading piano specialists, we'd love to hear from you.
Pay: £19,500.00-£25,000.00 per year
Work Location: In person
