About Us:
Our company was founded in 2016 with a vision to become the best total global vaping leader, generating sustainable economic, social, and environmental value by managing innovative, winning business models with the best people in the world. Our founding and leading brand is IVG also known as I Vape Great, which is one of the largest and globally known brand in the vaping the world, The brand serves over 100 countries across 6 continents and have earned many awards from around the world including Best UK Brand in the UK to Best International Brand in Canada.
We’ve achieved so much and we have no intention of slowing down.
Why Join Us?
- Free Parking
- Discounted Company Products
- Learning & Development Opportunities
- Annual Bonus - Subject to company performance
- Early finish Friday's
JOB PURPOSE
The Customer Service Representative plays a key role in creating a positive first impression for our customers. This position involves resolving customer issues, providing information, and ensuring that the organisation’s customer service values are upheld.
JOB DUTIES AND RESPONSIBILITIES
- Provide front line support to customers whilst responding to requests for support and information through effective communications always ensuring confidentiality and professionalism, whether via telephone, email or LiveChat.
- Resolve enquiries from customers relating to pricing, presales, replacement requests, dispatch, transport, delivery of goods and issues and/or complaints within agreed time frame whilst liaising with the eCommerce team.
- Effectively log customer complaints and escalate for resolution as required with appropriate teams via tracking sheets.
- Collate eCommerce sales data and send reports to the Finance team.
- Perform other clerical duties such as transcribing whilst supporting the customer team lead when necessary.
ROLE REQUIREMENT:
- Professional attitude and appearance.
- Customer service experience
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Proficiency in Microsoft Office Suite.
Job Type: Full-time
Benefits:
- Casual dress
- Employee discount
- Free parking
Ability to commute/relocate:
- Preston PR1 5LX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you require visa sponsorship now or in the future?
Work authorisation:
- United Kingdom (required)
Work Location: In person
