Supply Chain Account Manager - £36,000 pa - £42,000 pa + benefits + 2 bonues, Staines TW18. Mon -Friday. Hybrid working (1-2 days in the office), Full time role
Parking available on site and a short walk from the mainline train station.
Position Overview: The Supply Chain Account Manager plays a key role in ensuring excellent service delivery across specified customer accounts by overseeing outbound supply chain activity, monitoring performance, and supporting continuous improvement. The role helps strengthen collaboration between internal teams and customers, using analysis and insight to improve service levels, streamline processes, and support successful product launches. In doing so, it contributes to customer satisfaction, operational efficiency, and overall business growth.If you are excited about this role, we want to hear from you!
Key Responsibilities for the Supply Chain Account Manager Role:
- Exceeding customer expectations through excellent customer service
- Monitor outbound supply chain performance across key customer accounts and take action to meet departmental KPIs
- Improve performance to customers through root cause analysis, problem solving andinitiative
- Present service level analysis to stakeholders
- Develop improvement plans to streamline ways of working and create efficiency
- Successful leadership and execution of product launches on branded and private label goods
- Managing and reporting on all aspects of specified accounts including cost to serve
- Reduce costs incurred from discrepancies and debit notes by working with our customers and service providers
- Work alongside demand planners, sales & Commercial to promote engagement
- Attend customer meetings when required
- Provide support to other departments
- Provide training when required
- Ad Hoc tasks as required
Skills for the Supply Chain Account Manager:
- Previous FMCG or operations experience is highly desirable
- Excellent verbal and written communication skills
- Strong problem-solving skills with the ability to show initiative
- Ability to multitask effectively
- Capable of working under pressure in a fast-paced environment
- Intermediate Excel skills are essential
- Highly organised with strong time management skills
- Excellent attention to detail
- Advanced customer service skills
- Ability to meet tight deadlines
- Commercial awareness and understanding are beneficial
Why us?
- Be part of a team that values innovation, teamwork, and professional growth.
- We invest in your growth with opportunities for training and advancement.
- Enjoy a healthy work-life balance with flexible working.
- Competitive salary, health benefits, and a fun, inclusive workplace culture.
- We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are an ambitious, fast growing and ethical food distributor based in Surrey with a mission to bring the finest food and drink from across the EU and the rest of the world to the UK’s top retailers and wholesalers. Our mission includes seeking new ways to tackle environmental sustainability and to source healthier products.
Over the past decade, we’ve achieved steady growth, fuelled by our passion for delivering quality products and creating lasting partnerships.
Now, with a dynamic team, we’re looking for a driven individual to help us continue our exciting journey and take our success to the next level
If this sounds like you we would like to hear from you!
Pay: £36,000.00-£42,000.00 per year
Benefits:
- Free parking
- On-site parking
Application question(s):
- Intermediate Excel skills?
Experience:
- FMCG or Operations: 1 year (preferred)
Work Location: Hybrid remote in Staines-upon-Thames TW18 3AG
