Coffee King Team Member
Job Description
As a Coffee King Team Member you are responsible for maintaining quality service through your front of house duties, cash handling, customer service and stock control. You are responsible for maintaining a safe and clean environment that is welcoming for both you, the team, and most importantly, our customers.
General Duties
· Performing the site opening and closing procedures to Brand standard and within the specified time.
· Serve food and beverages in-line with the manufacturer’s guidelines and Coffee King’s cooking and serving instructions.
· Using the till system following company policies and procedures.
· Operate the cashbook in-line with the company directives.
· Cash handling, ensure cash security at all times including cash and change floats.
· Use the PDQ equipment in-line with the company procedures and manufacturer’s instructions.
· Receiving deliveries onto site, ensuring correct handling and administration.
· All standard documentation is to be completed accurately and actioned according to process in the agreed timelines.
· Always attempt to discuss our product range with every customer, explaining promotions and seasonal offers.
· Deliver outstanding customer service and promote customer loyalty at every opportunity.
· Act in a professional manner and diffuse any difficult or disruptive customers to maintain a safe environment.
· Respond to customer feedback, providing adequate solutions to customer queries/complaints.
· Adhere to health and safety rules and health and safety regulations, always following company policy to maintain high food safety and hygiene standards.
· Ensuring COSHH and RIDDOR procedures are adhered to.
· Ensuring cleanliness is maintained to a high standard, including team members, all site areas both internally and externally.
· Keep all equipment clean and in-line with food safety standards and manufacturer warranties.
· Ensure site is hazard free and safe for team members/public. Report any issues to your line manager. All repairs should be carried out efficiently.
· Daily checks on all stock to stay in line with food safety standards making sure that all stock is stored and displayed within it’s ‘sell by date’ parameters.
· Store, preserve, maintain & manage all products (wet & dry) according to supplier guidelines to ensure optimum standards across full site product range.
Qualities and Skills Required:
· Full driving license preferable but not essential.
· General food and safety knowledge.
· Knowledge of coffee industry keeping up to date with trends and best practice.
· A good standard of spoken and written English.
· Basic administration and organisational skills (to work to deadlines and prioritise own workload).
· Highly focused on delivering a high standard of customer service.
· Creative and lateral thinking, idea generating for process improvement and able to implement.
· Ability to work on multiple tasks independently and within a team.
· Highly resilient, remaining calm and stable under pressure.
· Excellent communication and interpersonal skills.
· A positive and proactive attitude.
· A flexible approach and enthusiastic manner.
Job Type: Permanent, Zero hours contract
Pay: Above NMW
Benefits: Employee Discount
Working Pattern: Monday-Sunday
Work Location: In person, Liverpool Myrtle Street L77DW
Driving License Required: No
Job Types: Permanent, Zero hours contract
Pay: £12.71-£13.00 per hour
Benefits:
- Company events
- Employee discount
- Health & wellbeing programme
- Store discount
Work Location: In person
