About us:
The Land’s End forms part of the Heritage Attractions Group who own & operate a range of landmark sites throughout Great Britain. There are a number of catering outlets all with their own identities offering food and drink to all of our guests.
Our Mission Statement:
We are the custodians of the spaces and places that people love. We preserve, protect and promote our unique landmarks ensuring a quality experience for our visitors at all times. We ensure that we always treat our people and places with respect.
Your role:
To provide excellent customer service to all our visitors and ensure all food and beverage items are being served to the highest quality. To ensure the highest quality of hygiene is being maintained in all areas of operation.
Main Responsibilities:
· Deliver exceptional customer service in a professional & courteous manner.
· The correct & effective use of the till system as well as end of day reports.
· Ensure that all services are legally compliant at all times, the sale of all food & beverage adhere to Food Safety Laws.
· Adhere to & ensure FOH staff uphold LE policy’s & procedures for Cash Handling
· Create a positive environment & culture through constant communication & reinforcement.
· Ensure you are adhering to the company's policies, procedures as set in the LEH training manual for the duration of your employment.
· Ensure you adhere to the trained safe working practices, being aware of & adhering to all health & safety, COSHH, PPE requirements, emergency & fire procedures
· Ensure all areas are always kept to the highest standard of cleanliness.
· Be aware of & communicate dietary requirements & have excellent product knowledge.
· Carry out any reasonable request given by a member of the management team.
Personal Specification
Customer Focus
- Implement a can-do approach where guest experience is the focus of our daily decisions.
- Be friendly, smiley, sociable & welcoming to our customers, to create a great atmosphere.
- Be committed to drive sales though customer service & up-selling.
- Remain calm, patient and polite, when receiving customer feedback
- Drive
- Be confident & self-motivated & commitment to the business.
- Welcome & embrace change, with a positive attitude.
- Be able to work unsupervised in a busy environment including prioritising duties.
Personal Integrity
- Attention to detail, ensuring work is thorough, meeting the highest standards.
- Be honest, reliable, trustworthy & respectful.
- Be professional at all times, immaculately dressed & prompt for shifts & meetings.
Team Work
- Take responsibility: Demonstrate personal ownership of tasks & follow through to get the required results.
- Build & maintain good relationships with all team members by communicating effectively with all colleagues.
- Be willing to take on jobs to balance the team workload.
Developing self & others
- Be motivated to learn & develop yourself & others.
- Seek feedback & invest time in personal development.
- Provide information so that co-workers, customers & suppliers understand & can take action.
- Support, encourage & motivate others.
Analysing and Decision making
- Understand information quickly & accurately, resolve issues professionally using LEH policy’s & procedures.
- Be able to work independently & be able to identify when an issue is escalating & what steps need to be taken to pacify the situation.
Requirements:
Flexibility to work a varied shift pattern over 7 days.
Strong organisational & multitasking skills with the ability to perform well in a fast-paced environment.
Effective communication skills
Due to location, your own transport is essential.
If you have a passion for food, enjoy working in a fast-paced environment, and have excellent customer service skills, we would love to hear from you. Join our team and help create memorable experiences for our clients.
Job Types: Full-time, Part-time
Pay: £9.00-£12.71 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Experience:
- Catering: 1 year (preferred)
Work Location: In person
