TCG knowledge is vital for this role.
Please ensure that you have provided a cover letter explaining in as much detail as possible describing your knowledge and understanding of the TCG brands that we sell and your involvement with them.
Role Overview
The Gaming Centre Team Member will play a crucial role within the company, assisting customers with in-store play events and purchases. You will also be responsible for TCG Events, liaising with brands, creating in-store promotions and developing new promotional ideas. Alongside this, other duties will include keeping the Gaming Centre clean and tidy, as well as replenishing stock levels within the store.
- InStore Promotions: Create and deliver engaging in-store promotions to highlight new products and special offers.
- Event Organisation: Organise in-store play events for Trading Card & Collectible Card Games, Warhammer gameplay, board games, and other TCGs, providing an exciting experience for players.
- Customer Service: Welcome and serve customers with a friendly attitude, assisting them in making purchases and answering any questions.
- Creating a Friendly Environment: Maintain a warm and welcoming atmosphere, creating a space where families and friends can comfortably shop, play, and spend time together
- Service Standards: Follow established processes and procedures to deliver high-quality service to both internal and external customers.
- Social Media Management: Manage social media channels to promote products and upcoming in-store events effectively.
- Marketing Campaigns: Develop and execute marketing campaigns to promote the store and increase sales.
- Store Maintenance: Ensure stock is replenished and store standards are maintained, including sanitising customer and staff areas and keeping the store clean and inviting.
Working Hours
Rota based shifts, 9am - 5pm / 2pm - 10pm
5 days per week, including alternative weekends
Experience
- Previous experience in a Customer Service background
- Experience with some of the brands we sell is a must (Pokémon, Magic the Gathering, Yu-Gi-Oh!), although further training will be provided
- Outstanding communication skills, with the ability to build instant customer rapport
- Handle customer questions efficiently and politely
- Ability to work quickly with confidence and be adaptable to change
- Work well under pressure
- Follows procedure to resolve customer problems
- Identifies and sells to customer needs
- High level of communication skills both verbal and written
- Work closely with other departments to drive continuous improvements
- Proficient computer skills.
Employee Benefits
- Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
- Staff Discount: Enjoy a generous discount on our vast range of products.
- Career Development: Opportunities for professional growth and career advancement.
- Team Events: Participate in fun and engaging team-building events and social activities.
- Positive Work Environment: Join a supportive and inclusive workplace where your contributions are valued.
- Gaming Sessions: We have an epic Gaming Centre for everyone to hang out and chill with other colleagues playing games with other like minded individuals.
- Training Opportunities: Continuous learning with access to various training resources.
- Employee Recognition: Regular recognition programs to celebrate your achievements.
Pay: £24,784.50-£26,325.00 per year
Benefits:
- Free parking
- On-site parking
- Store discount
Application question(s):
- How many years have you been involved in the TCG hobby (either as a player or collector)?
- Which Trading Card Games are you most familiar with (playing or collecting)?
- This role is in-house at our Newton Aycliffe warehouse. Are you able to work on-site full time?
- Have you attached a cover letter with your application?
Work Location: In person
