Business Administrator
Hampton Manor Care Home
Part-Time – 20 Hours per Week (Monday to Friday, 10:00am – 2:00pm)
Salary: £27105 per annum pro rata
Join Our Team
Hampton Manor is a modern, purpose-built residential and dementia care home committed to providing outstanding care in a warm, welcoming environment.
We're looking for an organised, professional and proactive Business Administrator to join our management support team. This is a varied and rewarding role where accuracy, organisation and attention to detail are essential.
You'll play an important part in supporting the day-to-day running of the home, helping to ensure our administrative, HR and compliance processes are completed to the highest standard.
The Role
Working closely with the Home Manager and Senior Management Team, you'll be responsible for a wide variety of administrative duties including:
- Providing a professional first point of contact for visitors, residents, relatives and external professionals.
- Managing incoming telephone calls, emails and correspondence.
- Preparing contracts of employment, letters and confidential HR documentation.
- Supporting recruitment administration, including DBS applications, references and onboarding documentation.
- Maintaining accurate employee records and personnel files.
- Monitoring probationary reviews, arranging meetings and preparing associated documentation.
- Scheduling staff supervisions, appraisals and HR meetings and maintaining accurate records.
- Reviewing staff timesheets, making amendments where required and uploading annual leave.
- Supporting the Home Manager with holiday approvals and monitoring annual leave balances.
- Maintaining agency records, including hours worked, rates charged and supporting documentation.
- Following up outstanding employee documentation.
- Supporting new resident admissions by preparing and maintaining required paperwork.
- Processing residents' personal allowance transactions and maintaining accurate records.
- Arranging meetings and maintaining diaries where required.
- Ordering office supplies and equipment.
- Maintaining accurate electronic and paper filing systems.
- Updating multiple electronic systems to ensure staff and resident information remains accurate and compliant.
- Supporting the Home Manager with compliance documentation and regulatory audits.
- Liaising with Social Workers and other healthcare professionals where required.
- Completing delegated administrative projects accurately and within agreed timescales.
- Undertaking any other reasonable duties appropriate to the role.
Document Management and Quality Assurance
- Assist with the development, formatting and maintenance of company documentation to ensure consistency across the organisation.
- Prepare and maintain document control registers and version control records for departmental documentation.
- Ensure company forms, templates, letters and procedures are professionally presented, accurately maintained and reviewed in accordance with company requirements.
- Support the ongoing review and continuous improvement of administrative systems, documentation and record management processes.
About You
We're looking for someone who:
- Has previous experience in an administrative role.
- Has excellent written and verbal communication skills.
- Has exceptional attention to detail and takes genuine pride in producing accurate work.
- Enjoys creating structure, maintaining high standards and taking ownership of their work.
- Can manage multiple priorities whilst remaining calm and organised.
- Is confident using Microsoft Outlook, Word and Excel.
- Understands the importance of confidentiality and professionalism.
- Works well independently whilst also contributing positively as part of a team.
- Has a positive, proactive and flexible approach.
Previous experience within a care home or healthcare environment would be advantageous but is not essential.
Why Join Hampton Manor?
At Hampton Manor we recognise that our administration team is central to the successful running of our home. We value professionalism, teamwork and continuous improvement and are committed to supporting our staff to succeed.
We offer:
- Monday to Friday working (no evenings or weekends)
- Competitive salary
- Company pension
- Comprehensive induction and training
- Supportive management team
- Birthday leave
- Attendance bonus scheme
- Opportunities for personal and professional development
Additional Information
This position requires a high degree of accuracy, organisation and confidentiality.
Applicants shortlisted for interview will be asked to complete a practical administration assessment and Microsoft Office exercise alongside a competency-based interview. This forms an important part of our recruitment process and helps us ensure every candidate is assessed fairly and consistently.
If you enjoy working in a busy environment, take pride in producing high-quality work and are looking to make a real difference within a supportive care home, we'd love to hear from you.
Pay: £27,105.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Are you confident using Microsoft Word, Excel and Outlook on a daily basis
Experience:
- Administration: 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
