Do you have experience delivering housing management services, building strong relationships with residents and communities, and resolving tenancy-related issues? We're looking for a Neighbourhood Housing Officer to join our team on a 9-month fixed term contract and play a key role in delivering high-quality tenancy and estate management services across our neighbourhoods in St Helens.
What you'll be doing:
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Deliver a comprehensive tenancy and estate management service across a designated portfolio of properties.
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Act as the first point of contact for tenants and residents, providing advice and guidance on tenancy and neighbourhood matters.
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Manage tenancy-related issues including abandoned properties, assignments, relationship breakdowns, unauthorised occupation, tenancy fraud and access issues.
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Carry out tenancy audits, new tenancy visits, starter tenancy reviews, exchange inspections, accompanied viewings and attend evictions where required.
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Manage a caseload of anti-social behaviour, hate crime and tenancy breach cases, taking appropriate and proportionate action.
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Investigate breaches of tenancy conditions and prepare and serve notices where necessary.
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Undertake needs assessments for residents at risk of tenancy failure and provide interventions or referrals to appropriate support services.
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Promote tenancy sustainment by helping residents maintain successful tenancies and access relevant support services.
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Conduct estate inspections and proactively identify issues that impact neighbourhood quality, customer satisfaction and demand.
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Use neighbourhood and performance data to identify risks, target resources effectively and improve service outcomes.
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Work collaboratively with Income, Assets, Development, Tenant Involvement, Support and Safer Estates teams to achieve positive outcomes.
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Build strong partnerships with local authorities, elected members, support agencies and other stakeholders.
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Attend resident meetings and community events, promoting resident engagement and involvement in service delivery.
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Maintain accurate records, case notes and reports in line with company procedures and data protection requirements.
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Promote safeguarding and ensure any concerns relating to vulnerable adults or children are reported in line with company and local authority policies.
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Contribute to continuous improvement, value for money and the achievement of team and organisational performance targets.
What we're looking for:
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Experience of managing housing stock or delivering housing-related services to customers.
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Knowledge of housing legislation and tenancy management practices.
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Experience managing anti-social behaviour and tenancy breach cases.
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Ability to manage a varied caseload and prioritise competing demands effectively.
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Strong communication, negotiation and influencing skills.
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Ability to build and maintain effective relationships with tenants, colleagues, partners and stakeholders.
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Experience producing accurate records, reports and case management documentation.
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Ability to use performance and business data to monitor outcomes and identify solutions.
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Self-motivated with the ability to work independently and manage lone working risks.
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Understanding of tenancy sustainment principles and supporting vulnerable customers.
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Competent using ICT systems and digital communication platforms.
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Flexible approach to work, including attendance at occasional evening and weekend meetings.
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Full UK driving licence and access to a vehicle for business use.
Interview Process:
Candidates will be invited to attend an interview, which will include a competency-based discussion exploring housing management experience, tenancy sustainment, anti-social behaviour case management, safeguarding awareness and customer-focused behaviours. Interviews are expected to take place at our St Helens office on
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
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Right to work verification
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Qualification certificate check (where applicable)
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Two completed references
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Occupational Health questionnaire – Fit for Work
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Basic DBS check may be required
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Completion of all new starter documentation including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
