Baltic Apprenticeships are excited to be working with RT Keedwell Group to hire a passionate and motivated IT Support Technician Apprentice to join their growing IT team.
RT Keedwell Group is one of the UK's leading logistics and transport providers, delivering innovative transport, warehousing, and supply chain solutions nationwide. With a strong reputation built on reliability, customer service, and operational excellence, the business continues to invest in technology and digital transformation to support its growth. Joining RT Keedwell Group means becoming part of a supportive and experienced team where you'll have the opportunity to develop valuable technical skills while contributing to the success of a well-established organisation.
This is an exciting opportunity for someone with a genuine interest in technology who is looking to begin a long-term career in IT. You'll gain hands-on experience supporting users across the business, working with modern technologies including Microsoft 365, SharePoint, Windows systems, networking, and infrastructure, while learning from experienced IT professionals.
In this role, you’ll work towards your Level 3 IT Support Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Providing first-line IT support to internal users via phone, email, and ticketing systems
Logging, updating, and resolving support tickets through the Service Desk system
Troubleshooting hardware, software, and Microsoft 365 issues
Supporting user account administration, including password resets and access requests
Assisting with the setup, configuration, and deployment of IT devices
Using PowerShell, Command Prompt, and basic scripting to assist with troubleshooting and automation tasks
Maintaining and updating IT documentation and knowledge base articles
Supporting the management of Group Policies, user permissions, and system configurations
Assisting with network, server, and wider infrastructure support activities
Working with SharePoint and Microsoft 365 platforms to support business systems
Escalating complex technical issues when required, providing clear and accurate information
Delivering excellent customer service and communicating effectively with users across the business
Following IT security procedures and supporting cyber security best practices
Working alongside experienced IT professionals to develop technical knowledge and skills
Desired Qualities, Skills and Knowledge
A genuine interest in IT and technology with a strong desire to learn and developExcellent communication skills with the ability to build positive relationships with colleagues and end users
Strong problem-solving skills and a logical approach to troubleshooting technical issues
Ability to take ownership of tasks and follow issues through to resolution
Uses initiative and can work independently when appropriate
Confident asking questions and seeking clarification when required
Able to gather information and investigate issues before escalating
Resilient and able to work effectively in a fast-paced support environment
Positive attitude with a willingness to learn from experienced colleagues
Any experience using SharePoint would be beneficial, but is not essential
Grade 4/C in Maths and Grade 5/C in English GCSE are required for this programme
Salary, Hours & Benefits:
Salary: £16,640 – £26,436.80 per annum
Starting salary will be based on the legal minimum for age
Following a successful 3-month probation period, there will be a salary review with the IT team to assess progression and potential salary increases
Monday to Friday working pattern
Working hours: 8:30am – 5:00pm with a 30-minute lunch break
Flexibility around public transport and train travel requirements, provided contracted hours are fulfilled
28 days annual leave inclusive of bank holidays
Workplace Pension scheme
Death in Service cover
On-site parking
Employee Referral Programme
Performance Bonus scheme
Help@Hand employee support service – a free 24/7 helpline available to you and one additional family member, offering support and advice on health and wellbeing, money matters, home and life support, welfare guidance, and much more
Potential on-call allowance (£20 standby payment plus hourly rate for calls taken)
Hands-on experience with Microsoft 365, SharePoint, networking, servers, and infrastructure technologies
Supportive and experienced IT team dedicated to your development
Excellent progression opportunities within the business
Opportunity to gain industry-recognised qualifications and practical workplace experience
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT. Afterwards, we'll support you to take the next steps, including further training and progression opportunities within RT Keedwell Group.
Your Training with Baltic Apprenticeships
Baltic Apprenticeships’ IT Support Technician Level 3 programme is designed to equip apprentices with the technical and professional skills required to succeed in a modern IT support environment.
Throughout the apprenticeship, you will develop knowledge and experience in:
IT fundamentals and troubleshooting
Operating systems and device support
Networking and infrastructure basics
Cyber security principles
Customer service and communication
Microsoft 365 and cloud technologies
Ticketing systems and IT service management
Hardware and software support processes
Your apprenticeship training will combine workplace learning with expert-led sessions from Baltic Apprenticeships to support your development and progression throughout the programme.
To apply, please submit your CV explaining your interest in the role and what you hope to gain from an apprenticeship with RT Keedwell Group. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
INDIT
Vacancy Information
Location
Somerset
Postcode
TA9 4AG
Programme
ICT Support Technician - Level 3
Salary
£16,640 - £26,437
Reference
J-014163
