General Manager – TGI Fridays
Join one of the UK’s most recognised casual dining brands as a General Manager and lead the full end-to-end operation of a TGI Fridays restaurant. You’ll own performance, people, and guest experience in a high-energy, people-first culture with clear development and fast-track progression.
If you’re a people-focused leader with strong commercial and kitchen operations experience, this could be the next step in your career.
About TGI Fridays
TGI Fridays is a place where energy, personality and passion come together to create unforgettable guest experiences. As one of the UK’s most recognised casual dining brands, we’re proud of our vibrant atmosphere, our iconic heritage, and our commitment to delivering great food and genuine hospitality every day.
We believe in developing our people, celebrating individuality, and creating a workplace where everyone can thrive. If you’re driven, people-focused and ready to make an impact, you’ll fit right in with the Fridays family.
About the role
We are seeking an experienced General Manager to provide strategic and operational leadership at one of our TGI Fridays restaurants. Reporting to the Regional Operations Manager, you will have full accountability for the performance, compliance, and culture of the site.
This is a hands-on leadership role in a high-volume environment, combining strong commercial and people leadership with a full understanding of kitchen operations and the ability to deliver a consistently high-quality guest experience.
Key responsibilities
Operational leadership
● Own all front and back of house operations, protecting brand, service, and operational standards
● Ensure compliance with Health & Safety, audits, due diligence, and all operational policies
● Maintain high levels of operational readiness and service execution
People leadership
● Lead, coach and develop the management team and wider workforce
● Build a people-first culture that supports engagement, retention, and performance
● Act as a cultural ambassador for TGI Fridays
Commercial & financial management
● Deliver sales, profit, labour control, and budget targets
● Use forecasting, financial reporting, and performance data to drive results
● Identify opportunities to improve commercial performance
Guest experience
● Champion a guest-obsessed culture across all shifts
● Ensure the “Showtime” guest journey is consistently delivered
Candidate requirementsExperience & capability (must have)
● Solid experience in a General Manager or senior hospitality leadership role, covering both front and back of house
● Strong financial management skills, including audits and due diligence
● Proven ability to lead teams to success in a high-volume environment
● Full understanding of kitchen operations and delivering a consistently high-quality guest experience
● Excellent communication and problem-solving skills
Personal attributes
● Confident, engaging leadership style
● Ability to work at pace and manage multiple priorities
● Strong commitment to delivering an exceptional guest experience
● Authentic, positive and professional approach
Benefits
● 30 days’ paid holiday
● Enhanced pension & private medical healthcare
● 50% food discount for you + 5 guests
● Unlimited TRONC
● Fast-track progression and Manager in Training development programme run by our Global L&D team
● Global travel incentives and leadership conferences
● Reward programmes, long-service awards & cultural events
● Refer a Friend bonuses
● Enhanced maternity & paternity pay
● 24/7 Employee Assistance Programme offering support whenever you need it
Work Location: In person
