IT Technician Apprentice (Cluster 8) with Ark Schools
Weekly Hours Worked: Monday to Friday 37.5
Short Description:
Firebrand Training have an exciting new opportunity for an IT Technician Apprentice with Ark Schools, an education charity that provides IT support to Schools based in multiple locations in Pontefract. Primarily based at Carleton High School Green Lane, Pontefract, West Yorkshire, WF8 3NW and The King’s School, Mill Hill Lane, Pontefract, West Yorkshire, WF8 4JF.
About Company
Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.
Job Description
This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.
Duties and Responsibilities
- Assess incoming incidents and prioritise work according to timescales and processes.
- Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes.
- Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements / Job Description issues require escalation.
- Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices.
- Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
You may be asked to travel to the primaries during your apprenticeship, which are listed below.
- Carleton Park J&I School, Moxon Close, Pontefract, West Yorkshire, WF8 3PT
- De Lacy Primary School, Chequer field Lane, Pontefract, West Yorkshire, WF8 2TG
- Halfpenny Lane J, I & N School, Halfpenny Lane, Pontefract, West Yorkshire, WF8 4BW
- Larks Hill J&I School, Larks Hill, Pontefract, West Yorkshire, WF8 4RJ
- Northfield Primary School, Northfield Lane, South Kirkby, Pontefract, West Yorkshire, WF9 3LY
- Orchard Head J, I & N School, Orchard Head Lane, Pontefract, West Yorkshire, WF8 2NJ
- The Rookeries Carleton J, I & N School, Carleton Road, Pontefract, West Yorkshire, WF8 3NP
Future Prospects:
Potential for a permanent role upon completion of apprenticeship.
Training Provided:
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication
Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Skills Required:
- Communications skills
- Attention to detail
- Customer care skills
Personal Qualities:
- Hardworking
- Good team player
Qualifications Required:
GCSEs (A* to C / 9 to 4), including English and Maths
IND123
Pay: £16,000.00 per year
Application question(s):
- Do you drive, or would you be using public transport to travel to work?
- Do you have any previous knowledge or experience repairing or troubleshooting PC hardware and software?
- Are you happy to work across various schools within the local area?
Work Location: In person
