Do you want a role where your work directly helps people take their first step towards recovery?
Are you at your best when you’re building rapport, guiding people, and making a real difference, one conversation at a time?
If this sounds like you, then keep reading.
At Delamere Health, we’re proud to do things differently. As the UK’s first purpose-built addiction treatment clinic, we’re passionate about delivering outstanding outcomes for our guests and we know that starts with our people.
We’re growing with an exciting new site opening ahead and we’re looking for a Admissions Coordinator to join our Admissions team on a 12-month maternity cover (fixed-term), commencing August, and help shape the next chapter of our journey.
Our Vision
Delamere’s vision is to be a world-class healthcare provider that sets standards for excellence and outcomes in the treatment of addiction.
We provide exemplary care in first class facilities to achieve the best possible outcomes for guests.
We strive to build our reputation as a thought leader in the behavioural health industry, providing innovative and effective care.
To our guests we make a simple pledge of safe, individualised care.
We provide colleagues with unrivalled working environments and a culture that celebrates success.
About the role
As an Admissions Coordinator, you’ll be one of the first people a potential guest (or their loved one) speaks to when they reach out for help. You’ll respond quickly and professionally to enquiries, build trust through excellent listening and clear communication, and guide each person through the admissions journey, from first contact through to a safe, well-planned arrival. You’ll also support the wider Admissions team with the admin and coordination that keeps everything moving: accurate CRM/KIPU updates, documentation, logistics, and making sure every detail is in place so guests can start treatment with confidence.
Major Accountabilities
- Supports the wider team in managing incoming enquiries to drive strong sales and occupancy and achieve admissions KPI’s and the WIG.
- Ensure integrity of data recorded in CRM to support accurate reporting in relation to enquiries and sales.
- Nurture leads and deals through all stages of the pipeline.
- Complete the pre-admission telephone assessment with prospective guests.
- Ensure all written communications are grammatically correct and written professionally.
- Ensure all written communications are considered ‘on brand’ before sending.
- Demonstrate sound due diligence as part of the pre-admission process and record information thoroughly and accurately in CRM and KIPU.
- Set clear expectations with incoming guests around the terms and conditions of admission to Delamere.
- Undertake administrative tasks such as requesting GP summaries and sending treatment confirmation emails.
- Ensure logistics pertaining to transport, payments and contractual terms are in place ahead of admission.
- Work closely with the clinical team and guest liaison to ensure that guests are safely admitted into treatment.
- Liaise and communicate appropriately and transparently with clinical and operational teams about prospective guests.
- Update bed tracking system to ensure there is availability of the required room type/date for incoming guests.
- Oversee, organise and update CRM labels and actions, as well as tracking systems such as the WIP.
- Lead on organising the alumni pipeline, scheduling appropriate follow up for review chasers and alumni check in calls/emails.
About the Person
We’re looking for someone who is empathetic, open-minded and non-judgemental, with the drive to thrive in a fast-paced environment. You’ll bring strong initiative, a commercially aware mindset, and a genuine respect for teamwork, valuing the contribution of every colleague while keeping each prospective guest’s needs at the heart of what you do.
Skills and Capabilities
- Strong written and verbal communication skills;
- Excellent active listening skills used effectively both whilst communicating within the team and with prospective guests.
- Remains focused on maximising occupancy by assisting the Enquiries and Admissions Managers with incoming enquiries
- Ability to show an understanding of, and to confidently demonstrate the key values and ethos of Delamere
- Ability to demonstrate a commercial focus whilst also maintaining an empathetic approach towards guests
Experience & Knowledge
- Experience of working with the healthcare sector;
- Experience of working within a multidisciplinary team;
- Experience of commercial processes;
- Ideally, experience of the admissions process within a residential setting
If you are passionate about making a meaningful impact in healthcare and thrive in a compassionate environment, we invite you to become part of our innovative team.
Job Type: Fixed term contract
Contract length: 12 months
Pay: £30,000.00-£33,825.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site parking
- Transport links
Ability to commute/relocate:
- Northwich CW8 2EH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
