Job Summary
We're looking for an experienced and passionate Catering Manager to lead our team and take ownership of the day-to-day running of our coffee shop and other catering commitments like light lunches. You'll be at the heartbeat of the operation, setting the standard for great products, great service, and a team that loves coming to work.
If you are at least Level 3 qualified, thrive in a fast-paced environment, genuinely care about the customer experience, and know how to get the best out of people, we'd love to hear from you.
Duties
- Oversee daily operations including opening and closing procedures, staffing, and service standards
- Maintain cleanliness and ensure full compliance with food hygiene and health and safety regulations
- Lead, train, and motivate a team of catering staff
- Manage rotas, shift cover, and staff performance
- Monitor and control stock levels and agreed profit margins, place cost assessed supplier orders, and minimise & record waste Handle cash management, daily reconciliation, and basic financial reporting
- Resolve customer complaints professionally and ensure consistently high satisfaction
- Drive sales performance and identify opportunities to grow revenue
- Support recruitment, onboarding and growth of team members
Skills
- At least a Level 3 food and hygiene qualification. Therefore, a working knowledge of HACCP legislation, food safety management, allergen control, etc.
- Proven experience in a café, coffee shop, or hospitality management role
- Strong leadership skills with the ability to inspire and develop a team
- Experience managing budgets, stock, and supplier relationships
- Excellent communication and customer service skills
- Ability to work flexibly including early mornings, weekends, and bank holidays
- Familiarity with payment systems and basic reporting
- Solid knowledge of coffee, espresso preparation, and current café trends.
Requirements
- At least a Level 3 food and hygiene qualification. Therefore, a working knowledge of HACCP legislation, food safety management, allergen control, etc.
- Proven experience in a café, coffee shop, or hospitality management role
- Strong leadership skills with the ability to inspire and develop a team
- Experience managing budgets, stock, and supplier relationships
- Excellent communication and customer service skills
- Ability to work flexibly including early mornings, weekends, and bank holidays
- Familiarity with payment systems and basic reporting
- Solid knowledge of coffee, espresso preparation, and current café trends
Pay: £28,000.00-£30,000.00 per year
Experience:
- management: 3 years (required)
Language:
Licence/Certification:
- Level 3 food and hygiene qualification (required)
Work Location: In person
