Summary
We are seeking a dedicated, organised and self-motivated individual to join our Public Access team as a Case Handler. This role involves managing communication between our public access clients and barristers, and providing efficient support to ensure smooth case progression.
The successful candidate will be responsible for handling a variety of administrative tasks, maintaining clear communication with barristers and clients, and ensuring that all case information is accurately recorded and managed.
Responsibilities
- Facilitating the smooth handling of public access cases.
- Handling calls and emails from clients and barristers, taking ownership of client enquiries to ensure high quality and timely responses.
- Managing barrister diaries ensuring they are up to date with all necessary details and that barristers have the papers they need for court hearings.
- Responding to other enquiries including requests for details or papers, changing or removing of court hearing dates, changes of barristers, forwarding of papers to the appropriate team and identifying urgent cover if a barrister becomes unavailable at short notice.
- Addressing any informal complaints received and escalating as appropriate to the Professional Standards Manager if a resolution cannot be reached.
Skills
- Excellent verbal and written communication skills
- Problem solving skills
- Customer focus and attention to detail
- Adaptability and ability to work with the barrister to get the right outcome for the client.
- Interpersonal skills to build and maintain relationships with barristers and team members.
- Proficiency in Microsoft Office suite, including Word, Excel, Teams and Outlook
- Strong organisational skills with the ability to manage multiple tasks efficiently
- Good IT skills with the ability to adapt to new software or systems quickly
- Effective time management skills to prioritise workload and meet deadlines
The job is hybrid remote - some fixed office days are required on a weekly basis.
About Us
The Barrister Group is a nationwide barristers’ chambers offering tailored legal solutions for solicitors and individuals alike. Unlike traditional chambers, we specialise in leveraging technology to deliver exceptional customer service. In doing so, we’re making legal support more accessible, friendly, efficient and cost effective — so that our customers can achieve the right legal outcome, and our barristers and mediators can focus on delivering their expertise.
Job Types: Full-time, Permanent
Pay: £27,500.00 per year
Work Location: Hybrid remote in Taunton TA1 2PG
